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DeviceHub is a program that connects your printers and scales to PitneyShip and PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.
The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.
Pitney Bowes DeviceHub has been verified on the following printers and scales.
You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
You can request a refund up to 60 days from the date on which you printed a USPS stamp.
Learn about printing and using DeviceHub in PitneyShip or PitneyShip Pro.
Find the answers to frequently asked questions about SendPro Online and PitneyShip.
Sign in to PitneyShip™
Installation, Setting Up & Drivers
In order to print shipping labels directly from your Android device, you first need to install a printer on your device.
In order to print shipping labels directly from your Apple device, you first need to install a printer on your phone. The printer must be AirPrint enabled and connected to the same Wi-Fi network as your device.
If you are a new PitneyShip user, you can create an account using the PitneyShip mobile app.
Learn how to install the Brother QL-800 printer for PitneyShip.
Learn how to install the Brother QL1050 printer in Windows for PitneyShip.
Learn how to install the Brother QL-1100 for PitneyShip on Mac.
Learn how to install the roll in the Datamax W1110 (1E35, 1E40, 1E41, or 1E45) printer for PitneyShip.
Learn how to install the Brother QL-1100 in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise on Windows.
Learn how to install the roll in the Brother QL1100 printer for PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
DeviceHub is a program that connects printers and scales to PitneyShip, PitneyShip Pro,, and PitneyShip Enterprise.
Learn how to install the Datamax Mark III printer for PitneyShip.
Learn how to install the Brother QL1050 printer for PitneyShip for Mac OS X.
Learn how to install a Datamax w1110 (1E40, 1E35, 1E41, or 1E45) printer on a Windows computer that is on a network.
Learn how to install a Datamax w1110 (1E40, 1E35, 1E41, or 1E45) printer via USB (not on a network) for Windows or Mac OS X for PitneyShip.
Learn how to install a Datamax w1110 (1E40, 1E35, 1E41, 1E45) printer on a Mac OS X computer that is on a network.
In order to use the PitneyShip mobile app, you first need to install the app on your phone. The app is available in the Apple App Store and Google Play Store.
Learn how to set up your PitneyShip Cube using the PitneyShip mobile app
Learn how to set up your PitneyShip Cube on your Mac device.
Learn how to set up your PitneyShip Cube on your Windows PC.
Learn how to install the roll in the Brother QL1050 printer for PitneyShip.
DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
If you need to update the firmware for the PitneyShip Cube, you can do so using the PitneyShip mobile app.
You can update the PitneyShip Cube firmware using DeviceHub in PitneyShip.
Learn how to install the PitneyShip Cube driver on an additional computer.
Network & Connectivity
Connecting your WooCommerce store to the PitneyShip mobile app allows you to manage data between both platforms.
If your organization uses a proxy server, you need to set it up in DeviceHub.
Learn how to reconnect your PitneyShip Cube to the PitneyShip mobile app.
DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.
The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.
Features & Settings
PitneyShip offers different subscriptions that include certain features. You can upgrade your plan to access different features.
Learn how to connect your Amazon store to the PitneyShip mobile app.
If you no longer need one of your saved credit cards, you can delete it from the PitneyShip mobile app.
Quick Actions in the PitneyShip mobile app provides quick access from the Home screen, like retrieving the weight of an item or printing an individual stamp.
You can disconnect your e-commerce stores if you no longer need to sync them with the PitneyShip mobile app.
Quick Actions in the PitneyShip mobile app provides quick access from the Home screen, like retrieving the weight of an item or printing an individual stamp.
PitneyShip offers different subscriptions that include certain features. You can upgrade your plan to access different features.
You can change the settings for your e-commerce stores in PitneyShip.
If you are an e-commerce user and no longer need to print packing slips, you can disable this feature using PitneyShip. This feature is only available to e-commerce users. If you are unable to view this feature, you will need to change your PitneyShip plan.
You can disconnect your e-commerce stores if you no longer need to sync them with PitneyShip.
If you are an e-commerce user, you can print a packing slip for your orders. This feature is only available to e-commerce users. If you are unable to print a packing slip, you will need to change your PitneyShip plan.
If you are an e-commerce user, you can print a packing slip for your orders using the PitneyShip mobile app.
You can change your primary credit card used for your subscription and postage payments using the PitneyShip mobile app.
Learn how to connect your Shopify store to the PitneyShip mobile app.
Learn how to connect your eBay store to the PitneyShip mobile app.
If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.
If a user account is no longer needed, you can delete it.
You can edit users if you need to change their name, role, or permissions.
You can export a .csv file of your users.
If you need to change the settings or name of a preset, you can edit it.
You can choose to print a summary receipt after each label and customize the default options for them.
You can connect more than one PitneyShip Cube to the PitneyShip mobile app.
If you do not know your password, you can reset it.
When you enter new recipient addresses, you can have them automatically added to your address book.
You can add a Wix store to sync your Wix e-commerce orders with PitneyShip or the PitneyShip mobile app.
If you no longer need a preset, you can delete it.
The default sender (from) ZIP Code used for stamps and envelopes comes from your default sender address.
If needed, you can change the email address you use as your username.
You can add an Amazon store to sync your Amazon e-commerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can add an eBay store to sync your eBay e-commerce orders with PitneyShip.
Connecting your Magento store to the PitneyShip, PitneyShip Pro, or PitneyShip Enterprise allows you to manage data between both platforms.
Connecting your WooCommerce store to the PitneyShip allows you to manage data between both platforms.
You can add a Shopify store to sync your Shopify e-commerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can provide remote access to Pitney Bowes remote support via the Microsoft Teams Mobile App on your mobile device for troubleshooting issues.
If you need to update one or more of your credit cards, you can make the necessary changes using the PitneyShip mobile app.
You can view all of the users in the system or search for individual users or groups of users.
Ecommerce orders are automatically synced when you sign in, when you print a label, and every 10 minutes on average. You can also sync them manually at any time.
In order to ship with FedEx in the PitneyShip mobile app, you first need to set up your FedEx account in the PitneyShip mobile app.
Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, shipping services, and cost accounts.
Learn how to resolve shipping label print orientation issues.
When using your PitneyShip Cube with PitneyShip, the ship orders tab will be missing if you are not signed up for a PitneyShip Ecommerce plan.
Administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.
If you use cost accounts, you can choose which account is selected by default.
Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.
You can import a CSV file of cost accounts.
You can import a CSV file of your users.
You can set the sender (from) address used when creating shipping labels.
If you no longer need a carrier account, you can delete it.
You can update carrier account information if needed.
You can delete a custom package type if you no longer need it.
You can edit a custom package type if you need to change its settings.
You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Shipment Contents screen when creating an international shipping label.
You can delete a customs product information item if you no longer need it.
You can edit a customs product information item if you need to change its details.
You can have PitneyShip Pro send emails with tracking numbers and delivery confirmations.
FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.
You can require the package weight to be entered for USPS Flat Rate packages so that the weight will appear in your history.
The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.
You can set certain default settings for printing stamp sheets and rolls.
System administrators can choose whether to allow users to purchase supplies from the Supplies menu.
USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.
You can rename your DeviceHub on the My Devices page.
System administrators can choose whether to allow users to download DeviceHub.
You can have a receipt emailed to you when a postage refill occurs.
You can manage your shipping carrier accounts in the PitneyShip mobile app.
If your organization uses a proxy server, you need to set it up in DeviceHub.
If you are a new PitneyShip user, you can create an account using the PitneyShip mobile app.
You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.
You can select the default print size for shipping labels and whether to print a receipt with each label.
In order to ship with UPS, you first need to set up your UPS account in the PitneyShip mobile app.
Learn how to link your Office 365 address book to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.
By default the Brother QL-800 printer turns off after 60 minutes of non-use and must be turned back on manually. You can disable this feature.
When printing stamp sheets or envelopes, you may need to make changes to your printer's default settings, which may affect other programs. To avoid changing settings back and forth between PitneyShip or PitneyShip Pro and other programs, we recommend that you install a duplicate instance of your printer that is dedicated to printing from PitneyShip or PitneyShip Pro.
By default the Brother QL-1100, QL-1110NWB, and 1E44 printers turn off after 60 minutes of non-use and must be turned back on manually. You can disable this feature.
All of your UPS account numbers must be registered under a single UPS profile (username) before verifying your UPS account(s) in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Enterprise administrators can prevent users from managing shared contacts. If this setting is enabled, users will only be able to create, edit, and delete their private contacts.
Connecting your BigCommerce store to the PitneyShip mobile app allows you to manage data between both platforms.
Learn how to cancel your subscription.
You can add a BigCommerce store to sync your BigCommerce ecommerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can add an etsy store to sync your etsy ecommerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can set a default recipient address for USPS return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.
In order to ship with DHL Express, you first need to set up your DHL Express account.
Administrators can choose to hide carrier account numbers on the History screen so that users cannot see them. When this setting is enabled, only the last 3 digits of the carrier account numbers will be displayed.
If you use the employee ID field, you can choose to make it required when adding users to the system.
Learn how to install the Datamax Mark III printer for PitneyShip.
In order to ship with UPS, you first need to set up your UPS account in PitneyShip or PitneyShip Pro.
You can add users to the system as needed.
In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip.
There are certain circumstances under which you may want to run DeviceHub as a Windows service.
You can delete a FedEx or UPS account from PitneyShip if you no longer wish to use it.
You can have PitneyShip or PitneyShip Pro automatically add postage to your account when the balance falls below a certain threshold.
Learn how to weigh your package using your PitneyShip Cube with the PitneyShip mobile app
Learn how to resolve incorrect package weight when using the PitneyShip Cube with PitneyShip.
Learn how to resolve incorrect package weight when using the PitneyShip Cube with the PitneyShip mobile app
Learn how to resolve package weight not showing up in PitneyShip using the PitneyShip Cube.
If your scale screen is blank, it most likely has no power.
If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.
The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.
If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.
If "888888" is displayed on your scale, there may be an issue with the connection.
Learn how to zero the scale on the PitneyShip Cube.
Sign out of the PitneyShip mobile app if you need to sign in with a different account.
You can use your device's camera to measure the dimensions of a package in the PitneyShip mobile app.
You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.
Pitney Bowes DeviceHub has been verified on the following printers and scales.
You need to sign in in order to use the system.
Find the answers to frequently asked questions about using PitneyShip.
DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.
The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.
Addresses added in PitneyShip mobile app are also visible on other PitneyShip products.
You can delete addresses that you no longer need from your address book. Addresses that are deleted from the PitneyShip mobile app address book are also removed from the address book in other PitneyShip products.
Addresses edited in the PitneyShip mobile app are also updated in the address books of other PitneyShip products.
Learn how to import an address using your mobile device camera.
If there are many addresses in your address book, you can use search to locate the one you need.
If you no longer need a contact in the address book, you can delete it.
You can edit contact information as needed.
If you no longer need a recipient list, you can delete it.
If needed, you can change the members of a recipient list.
If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.
You can create recipient lists for bulk mailings.
When you create a shipping label, the recipient address is verified against the USPS database of valid addresses to which it can deliver. Some carriers or country destinations may require you to enter a verified address in order to print a label.
If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.
You can add new contacts to the address book as needed.
You can import contacts into the system by uploading a CSV file.
You can export contacts from the address book in CSV format.
Printing
You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.
You can use the PitneyShip mobile app to create a Certified Mail shipping label and print it directly from your phone.
Shipping labels can be reprinted up to 24 hours from the initial printing.
You can reprint a shipping label up to 24 hours from the initial printing.
You can print a no value, test print of your shipping label before spending your loaded postage.
You can print one or more shipping labels for your e-commerce orders in the PitneyShip mobile app.
You can use the PitneyShip mobile app to create Certified Mail stamps and print it directly from your phone.
The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.
Learn about printing and using DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
If the stamp does not print in the right place on your envelope, you can adjust the position.
International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.
Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.
You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.
Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.
Once a ship request has been created, you can print it when you are ready to send the package.
You can create and print multiple shipping labels at once (in a batch).
If there is an issue when printing a stamp sheet, you can reprint it one time, immediately after the first attempted printing.
Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.
As a PitneyShip Cube user, the stamp print size will default to a 4x6 roll. You can change this setting to print stamp sheets.
Stamps can be printed from the PitneyShip mobile app. Each sheet has a unique serial number. The system keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.
Stamps can be printed from the PitneyShip mobile app. Each sheet has a unique serial number. The system keeps track of how many stamps you print with each serial number so you do not have to use the entire sheet at once.
Learn how to resolve shipping label print orientation issues.
Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.
Learn how to resolve PitneyShip Cube printing issues while using the PitneyShip mobile app.
Learn how to resolve PitneyShip Cube printing issues while using PitneyShip on a computer.
If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.
Learn how to resolve printing issues with a Brother QL-800 printer.
If your stamp sheets are not aligned properly, you may need to adjust your browser settings.
Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again."
Learn how to resolve printing issues in the PitneyShip mobile app.
Learn how to resolve poor print quality on the PB-SP100 label printer.
If labels are coming out too small, the wrong paper size may be selected.
Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.
Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can set certain default settings for printing stamp sheets and rolls.
Learn how to resolve the "Alert invalid postal code" error message when printing stamps with the PitneyShip Cube in the PitneyShip mobile app.
Several different issues can cause the message "MAILING.ERROR.PRINT.-102".
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Mailing & Shipping
You can email the tracking information for a label that was created in the PitneyShip mobile app.
Shipping labels can be reprinted up to 24 hours from the initial printing.
You can reprint a shipping label up to 24 hours from the initial printing.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
As a PitneyShip Cube user, you can print one or multiple international stamps using the PitneyShip mobile app.
You can request a refund up to 60 days from the date on which you printed a USPS stamp. When you request a refund for a USPS stamp, the postage amount is credited to your postage balance once approved.
FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.
The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.
You can schedule a FedEx package pickup through their website.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
If a ship request is no longer needed, you can delete it.
Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.
USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.
International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.
Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.
You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.
Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.
You can view tracking information for packages sent through PitneyShip Pro in your history.
You can request a refund up to 60 days from the date on which you printed a stamp.
Once a ship request has been created, you can print it when you are ready to send the package.
You can use the PitneyShip mobile app to track shipments that you have created in PitneyShip, as well as any package for which you have a tracking number.
A Delivery Assurance claim can be filed if your package does not arrive by the guaranteed date.
You can request a USPS label refund up to 30 days from the date on which you first printed a shipping label.
You can create and print an Electronic Return Receipt (ERR) shipping label for a package.
You can find UPS package drop-off locations in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
As a PitneyShip Cube user, you can print one or multiple domestic stamps using the PitneyShip mobile app.
You can create and print a certified shipping label for a package.
You can create and print a registered mail shipping label for a package or envelope.
You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.
You can schedule a UPS package pickup through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can schedule a USPS package pickup if needed.
You can create and print multiple shipping labels at once (in a batch).
USPS, FedEx, and UPS require a Mail Stop Code (MSC) in a recipient address to be entered before the Attention and Delivery address lines. To satisfy this requirement, you must enter the Mail Stop number in the Name field.
You can import a spreadsheet of orders into Ship Orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.
Once your orders are imported into Ship Orders, you can edit the order data if needed.
You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
If there is an issue when printing a stamp sheet, you can reprint it one time, immediately after the first attempted printing.
You can check on the status of your shipping label refund requests in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can download proof of delivery (POD) and signature files for UPS and FedEx shipments that have the Signature Required service.
An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.
You can use the PitneyShip mobile app to create an international shipping label and print it directly from your phone.
You can use the PitneyShip mobile app to create a domestic shipping label and print it directly from your phone.
You can create and print a shipping label for a domestic package.
You can create and print a shipping label for an international package.
You can use the USPS Ground Advantage service to send domestic packages up to 70 lbs in 2-5 business days. Ground Advantage combines the services formerly known as USPS Retail Ground, First-Class Package, and Parcel Select Ground.
When you create a shipping label, the recipient address is verified against the USPS database of valid addresses to which it can deliver. Some carriers or country destinations may require you to enter a verified address in order to print a label.
Ship requests allow you to create a label that you or someone else can print at a later time.
Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.
If you are not going to use a FedEx or UPS shipping label that was created, you can void it or request a refund.
As a PitneyShip Cube user, the stamp print size will default to a 4x6 roll. You can change this setting to print stamp sheets.
If there are delivery issues with your shipments, contact your carrier.
You can void a UPS and FedEx shipping label so that its cost will not be applied to your UPS or FedEx invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.
Network & Connectivity
Connecting your WooCommerce store to the PitneyShip mobile app allows you to manage data between both platforms.
If your organization uses a proxy server, you need to set it up in DeviceHub.
Learn how to reconnect your PitneyShip Cube to the PitneyShip mobile app.
DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.
The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.
Printing
You can use the PitneyShip mobile app to create a Certified Mail shipping label and print it directly from your phone.
Shipping labels can be reprinted up to 24 hours from the initial printing.
You can reprint a shipping label up to 24 hours from the initial printing.
You can print a no value, test print of your shipping label before spending your loaded postage.
You can print one or more shipping labels for your e-commerce orders in the PitneyShip mobile app.
You can use the PitneyShip mobile app to create Certified Mail stamps and print it directly from your phone.
The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.
Learn about printing and using DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
If the stamp does not print in the right place on your envelope, you can adjust the position.
International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.
Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers. PitneyShip keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.
You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.
Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.
Once a ship request has been created, you can print it when you are ready to send the package.
You can create and print multiple shipping labels at once (in a batch).
If there is an issue when printing a stamp sheet, you can reprint it one time, immediately after the first attempted printing.
Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.
As a PitneyShip Cube user, the stamp print size will default to a 4x6 roll. You can change this setting to print stamp sheets.
Stamps can be printed from the PitneyShip mobile app. Each sheet has a unique serial number. The system keeps track of how many stamps you print with each serial number, so you do not have to use the entire sheet at once.
Stamps can be printed from the PitneyShip mobile app. Each sheet has a unique serial number. The system keeps track of how many stamps you print with each serial number so you do not have to use the entire sheet at once.
Learn how to resolve shipping label print orientation issues.
Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.
Learn how to resolve PitneyShip Cube printing issues while using the PitneyShip mobile app.
Learn how to resolve PitneyShip Cube printing issues while using PitneyShip on a computer.
If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.
Learn how to resolve printing issues with a Brother QL-800 printer.
If your stamp sheets are not aligned properly, you may need to adjust your browser settings.
Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again."
Learn how to resolve printing issues in the PitneyShip mobile app.
Learn how to resolve poor print quality on the PB-SP100 label printer.
If labels are coming out too small, the wrong paper size may be selected.
Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.
Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can set certain default settings for printing stamp sheets and rolls.
Learn how to resolve the "Alert invalid postal code" error message when printing stamps with the PitneyShip Cube in the PitneyShip mobile app.
Several different issues can cause the message "MAILING.ERROR.PRINT.-102".
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.
Errors & Troubleshooting
Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.
Learn how to resolve partial cut-off shipping labels for the JZ20 printer.
There are several possible solutions if envelopes are printing to the wrong tray on a Mac.
Learn why you cannot change the Ship Date when creating a USPS label.
If a 4x6 shipping label displays correctly in Adobe Reader, but some parts are missing when it's printed, there may be issues with the Adobe Reader settings or the printer driver.
If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.
Stamps or labels may print to the wrong printer if the same printer is listed in the system more than once and the incorrect instance is selected when printing.
If a USPS Large Envelope label does not have tracking, it is because First Class Mail is not eligible for free tracking.
If the wrong email address receives email notifications from the system, the sender address used for shipments contains that email address.
If a stamp does not print, the stamp transaction in your History will show a "Partial" status.
Learn how to resolve a misaligned coversheet in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Envelopes print misaligned or blank in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise on a Mac
There are several possible solutions if envelopes are printing misaligned or blank on a Mac.
Learn how to resolve envelopes printing misaligned or blank in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise for Windows.
Learn how to resolve PitneyShip Cube printing issues while using the PitneyShip mobile app.
Learn what to do when envelopes print to the wrong tray in Windows.
If the scale shows the wrong weight, the scale needs to be zeroed.
Learn how to resolve a "devicehub.Print: ParseErrorResponse: The DeviceHub
[...] is OFFLINE! The label was generated but unable to print. Try printing again or request
refund from" error.
Learn how to reconnect your Shopify store to PitneyShip.
Learn how to resolve package weight not showing up in PitneyShip using the PitneyShip Cube.
Learn how to resolve PitneyShip Cube printing issues while using PitneyShip on a computer.
If the solid red light is on on the W1110 label printer, the printer may need to be recalibrated.
Several different things can cause the red light to flash on the Brother QL-1100 (1E44) or QL-1110NWB label printer.
Several different things can cause the green light to flash on the Datamax W1110 label printer.
If a Datamax W1110 label printer feeds incorrect label size when printing a label, the printer may need to be calibrated.
If your scale screen is blank, it most likely has no power.
Several different things can cause the red light to flash on the Brother QL-1050 printer.
Learn how to resolve printing issues with a Brother QL-800 printer.
Several different things can cause the red light to flash on the Datamax MK III label printer.
Several different things can cause the red light to flash on the Datamax W1110 label printer.
Learn why Priority Mail Express 1-Day service may not be available.
If your stamp sheets are not aligned properly, you may need to adjust your browser settings.
If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.
Learn how to resolve the message "The printer has no paper loaded. Please load a roll of paper and try again."
If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.
If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.
Learn why the rates shown in PitneyShip, PitneyShip Pro, and PitneyShip Enterprise may differ from the rates shown on the carrier's website for the same shipment.
If there are delivery issues with your shipments, contact your carrier.
Learn what to do when PitneyShip, PitneyShip Pro, or PitneyShip Enterprise gets stuck on the message "We're generating your label" or "Generating shipping label" and will not proceed.
If the SCAN Form Print button is disabled or the SCAN Form page shows 0 shipments, the SCAN form may have expired, SCAN form printing may have been enabled after the labels were created, or the labels may have been created on a Sunday.
There are several reasons that the Request Refund button may not be available for a USPS label.
If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.
Learn how to resolve printing issues in the PitneyShip mobile app.
Learn how to resolve poor print quality on the PB-SP100 label printer.
Learn how to resolve a flashing orange light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.
Learn how to resolve a flashing red light on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.
Several different things can cause the green light to flash on the PB-SP100 (1E47, 1E48, 1E51, or 1E53) label printer.
If your printer is not listed in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, and Print to PDF is the only option listed, follow these steps.
If labels are coming out too small, the wrong paper size may be selected.
If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.
Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.
If someone is not receiving email notifications from the system, the feature may not be set up correctly, or the emails may be being blocked.
Learn why the weight of a package is not printed on a USPS Shipping API label printed in SendPro Enterprise, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
If the authentication email is not received, the email may be in your Spam or Junk folder, or your network may be blocking these email communications.
If the Brother QL-800 printer only appears in the Other Devices section of the Control Panel instead of the Printers section, the printer driver did not install correctly.
DeviceHub may disconnect frequently if the computer goes into standby or sleep mode. You can schedule a Windows task to automatically restart it.
If "$NaN" is shown in the Total field when printing stamps, the saved configuration in Recents & Recommended is corrupt.
This message means that there is a formatting issue with the sender address.
Learn how to resolve the "Alert invalid postal code" error message when printing stamps with the PitneyShip Cube in the PitneyShip mobile app.
If you see the message "statusCode":401 "Unauthorized" when signing in to PitneyShip, contact us.
This message indicates that there is data missing in the CSV file the you are trying to import.
The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.
If you see the message "Error 403 You do not have permission to perform the requested action", the email address you are logging in with does not have access to the system.
If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.
The message "Insufficient rolls, please add a new stamp roll" means that the stamp quantity was not selected.
The message "Insufficient stamps, please add a new stamp sheet" means that the stamp quantity was not selected.
There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.
The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.
The message "Something went wrong. Please try again later." when adding a UPS account means that the either account information being entered does not match UPS's system, or there is an issue with the account.
If the message "SubCarrier not found" appears when trying to add postage, there is an issue with the configuration that must be resolved by a Pitney Bowes representative.
The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.
If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using Print to PDF, the wrong paper size is selected.
If the message "There was an error generating your label. There was an error in file handling of pdf format." appears, thed efault label settings have become corrupted and need to be reset.
If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.
The message "Failed to connect with PitneyShip Cube! Please restart your printer and try again" means that PitneyShip Cube is either offline, or there is an issue with DeviceHub.
If the message "DeviceHub is already running" appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.
The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.
If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.
The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.
If you see the message "Incorrect label roll type detected" when printing stamps with the PitneyShip Cube, the roll of labels may not be properly installed, DeviceHub may need to be restarted, or the wrong roll of labels may be installed in the .
This message occurs when the funding account is on hold.
Learn how to resolve the "Your request to open a UPS account was unsuccessful" message when creating a PitneyShip UPS Rate Account.
Learn how to resolve a partially printed label on the JZ20 printer.
Learn how to resolve the "Incomplete commodity description" message in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
If you receive the message "Please contact customer service We are unable to process your shipment at this time." or "Postage account locked We want to make sure your account is safe." and reference Code 03, please chat with us.
If the message "Pickup time is invalid. Select a different time slot." appears when scheduling a UPS On Call Pickup, a different pick up time needs to be selected.
There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.
Learn how to resolve the error "Unable to connect to PitneyShip Cube" when trying to connect your PitneyShip Cube to the PitneyShip Mobile app.
If the message appears "Alert: Username is already been used, please input a different one" message when adding a UPS account, select a different usernam.
There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.
The message "ErrE" on the scale means that the object on the scale has exceeded the scale's weight capacity.
The message "Set Payment Method" means that the postage payment method has not been set up.
If there the message "CAL" is displayed on your scale, contact Pitney Bowes support.
If you see the message "We can't let you in. You’ll need permission first.", the email address you are using to sign in does not have access to the PitneyShip service.
If "888888" is displayed on your scale, there may be an issue with the connection.
If the message "Error 10400: Invalid /Missing Refresh Token" occurs, the UPS account needs to be reverified.
campusship.ups.com opens when clicking on Verify to verify your UPS account because you have a UPS CampusShip account.
If the message "UPS is not responding. Please try again later" appears, the UPS system is down or not responsive.
Several different issues can cause the message "MAILING.ERROR.PRINT.-102".
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
If you see the message “We can't let you in. It looks like your account has been cancelled.”, you will need to contact support.
The message "Looks like your DeviceHub couldn’t be activated. Please try again later." means that your DeviceHub version is out of date.
The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.
Learn how to resolve Error 22 when trying to access PitneyShip.
If you see the message "There was an error reprinting your label due to Device Hub connectivity issues.", follow these troubleshooting steps.
The message "Refill amount not authorized" when adding postage occurs because there is an issue with the payment method that funds the postage.
If the message "[120100] Your UPS login profile may require a change" appears, the UPS account being used may not be correctly linked to your UPS profile.
Learn how to resolve the "There was an error generating your label. Inactive [ledger status]" error message.
The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx account you are using is inactive.
If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.
If you receive the message "UPS rates could not be retrieved. Wait a moment and try again. Get Rates.", the UPS account may need to be verified.
The message "The DeviceHub is not responding, it is either OFFLINE or the network connection is slow!" means that DeviceHub may be offline, need to be updated, or the connection needs to be refreshed.
"FedEx rates could not be retrieved" message in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
If the message "FedEx rates could not be retrieved" occurs, FedEx may be rejecting the addresses used on the label, or there may be an issue with the FedEx servers or the web browser's cache.
If you receive the message "ParseErrorResponse: {"code":"INACTIVE_LEDGER_STATUS":"Ledger status inactive", please chat with us.
If the message "DeviceHub is offline. Restart DeviceHub." appears, Make sure that all of the DeviceHub Networking Requirements and check if the Root CA certificate is installed.
You may get an "Insufficient USPS Postage on Your Recent PitneyShip Shipment" email from Pitney Bowes if you sent a USPS package through PitneyShip or PitneyShip Pro without enough postage.
The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.
If the message "[250009] Your UPS Profile password is changed. Verify your UPS account to continue printing UPS labels" occurs, the UPS account needs to be reverified.
If the message "[250002] Please verify your UPS login profile again" occurs, verify UPS account again.
If the message "[250003] Verify your UPS account to continue printing UPS labels" occurs, verify you UPS account again.
The message "Invalid or missing payment Carrier Account. [120412] UPS account number that was provided as Freight Collect billing method cannot be the same as Shipper Number" appears when using Third Party or Recipient billing if the Bill To account number you entered is already one of your carrier accounts.
The message "This UPS account is not verified. Contact your admin." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.
The message "Verify your UPS account to continue printing UPS labels." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.
Maintenance
As of June 3, 2024, UPS is implementing new standards for authorizing accounts. In order to continue shipping with UPS in the PitneyShip mobile app, you will need to update your UPS account on June 3, 2024 to comply with their new authorization system.
DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.
You can update the PitneyShip Cube firmware using DeviceHub in PitneyShip.
Refilling Postage
You can add postage to your PitneyShip account through the PitneyShip mobile app.
If you wish to withdraw funds from your postage balance in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise and have them returned, please chat with us. Note that the funds will be refunded back to your original payment method.
In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.
You can manage the payment methods used to pay for your USPS postage and for your PitneyShip subscription.
Learn how postage funding works in PitneyShip.
Reporting, History & Accounting
You can export a .csv file of your cost accounts.
If you use cost accounts, you can choose which account is selected by default.
Cost accounts can help you track how you spend your postage funds by allowing you to assign shipping labels and postage refills to an account.
Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.
You can import a CSV file of cost accounts.
If you need to update the settings of a cost account, you can edit it.
If you no longer need a cost account, you can delete it. A cost account can only be deleted if no transactions have been associated with it.
You can view all of your previous shipments on the History screen.
You can view your shipment, stamps, and postage history in the PitneyShip mobile app.
You can view your shipment, stamps, and postage history in the PitneyShip mobile app.
The Daily Activity Report contains the shipping history for the current date.
You can view the history of your postage and shipping activity.
You can export history reports of your PitneyShip activity.
Documents and Software
Updating DeviceHub
Updating the PitneyShip Cube firmware in PitneyShip
Updating your PitneyShip Cube firmware using the PitneyShip mobile app
Required Fields for Importing Orders into PitneyShip, PitneyShip Pro, and PitneyShip Enterprise
DeviceHub Release Notes
PitneyShip mobile app Release Notes
PitneyShip Release Notes
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview