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Restarting DeviceHub in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

DeviceHub may sometimes stop or go offline and need to be restarted.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise, ShipAccel

DeviceHub may sometimes stop or go offline and need to be restarted.

  1. Right-click on the DH DeviceHub icon in the Windows system tray (small icons near the clock) or Mac OS menu bar and choose Reconnect.
    DeviceHub icon
  2. Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

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UPDATED: July 24, 2025