Canceling a PitneyShip subscription

If you are the account administrator, you can cancel your subscription.

Only users with the role of Admin can perform this procedure.

Determining which method to use

There are currently two different user menus. This will determine which method you use.

1. Sign in to PitneyShip.
2. Select your name in the upper right.
3. If you see this menu, use Method 1.
    
4. If you see this menu, use Method 2.
    

Method 1

1. Sign in to PitneyShip.
2. Select your name in the upper right.
3. Select Cancel Subscription.
4. Select the reason and select Continue.
5. Provide any additional information and select Submit Request.
6. Select OK.

Note: If this process is not available, please chat with us.

Method 2

1. Sign in to PitneyShip.
2. Select your name in the upper right.
3. Select Manage Subscription.
4. Select Cancel Subscription.
    
5. Select the reason for cancelling, enter any additional details, and select Continue.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.