Did not receive Welcome email (invitation) in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, the Locker Management Module, or ShipAccel
If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise, PitneyTrack® Asset, PitneyTrack® Inbound, PitneyAnalytics®, Locker Management Module, ShipAccel
Issue
You were added to the system but you did not get the Welcome email invitation.
Resolution
Go to the sign in page and use the Forgot your password? link to reset your password. For more information, see:
Once your password has been reset, you should be able to sign in.
UPDATED: June 03, 2025