"The roll of labels or tape inside the machine does not match the one selected in the application" message when using Print to PDF in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Issue

When printing a 4x6 shipping label using Print to PDF in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears.

Cause

The incorrect paper size is selected.

Resolution

From the print preview screen of the label, complete the following based on your browser. Once you print with these settings, the paper size will remain as the last used.

Safari

1. Select File > Print.
2. Change Presets to Last Used Settings.
3. Change Paper size to 4.07" x 6.4".
4. Select Print.

Google Chrome

1. Select the Print icon.
2. Change the Paper Size to 4.07" x 6.4".
3. Select Print.

Adobe Acrobat Reader DC

1. Uncheck Choose paper source by PDF page size.
2. Select Actual Size.
3. Select Print.