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Setting the inactivity timeout period in PitneyShip and ShipAccel

Administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

Products affected: PitneyShip®, ShipAccel 

Administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

  1. Select Settings > General Preferences.
  2. Under Session Timeout, select the period of time after which you want inactive users to be signed out. The default is 1 hour.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: July 29, 2025