Creating a return label in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

In the shipment history, return labels are listed as a separate item from the original label. You can change the All Shipments filter to Return Label Shipments to view only your return labels.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

• Printing a return label for USPS
• Printing both an outbound shipping label and a return label at the same time for FedEx, UPS, and DHL Express
• Printing only a return label for FedEx & UPS
• Printing only a return label for DHL Express

USPS

USPS return labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a USPS return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a USPS return label from a shipping label you just printed, or from the shipping History screen.

To create a USPS return label for a shipping label that you just printed:

1. In the confirmation of the label you just printed, select Create Return Label.
2. Create and print the label as usual.

To create a USPS return label from the History screen:

1. From the Shipping & Mailing menu, select Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label.
4. Create and print the label as usual.

FedEx, UPS, and DHL Express

FedEx, UPS, and DHL Express labels do not expire, so they can be put into an outgoing package in case the recipient may want to return it.

Printing both an outbound shipping label and a return label at the same time

In order for this option to be available, Always display return label options for these carriers must be enabled under Settings > Return Labels.

1. After selecting a service, select Include Return Label on the right side.
   
2. Enter a Description of Merchandise to be Returned.
3. Select the Service to be used for Return Label.
4. Print the label as usual. Both the outbound label and the return label will be printed.

Printing only a return label for FedEx or UPS

Important: When creating a return label only, the system will not reverse the sender and recipient addresses. Before beginning, your customer's address must be in your address book as a sender, and your address must be in your address book as a recipient.

1. On the Shipping Labels tab, select Create Shipping Labels, or from the Shipping & Mailing menu, select Create Shipping Label.
2. Select your customer's address as the sender address.
3. Select your address as the recipient address.
4. Enter the package weight and dimensions.
5. On the services screen, select the UPS or FedEx service you wish to use.
6. Under Extra Services, select UPS print return label or FedEx print return label. You may need to click on Show More to see these services.
   
7. Enter a Description of Merchandise to be Returned.
8. Select Choose Service.
9. (Optional) In the Associated Tracking Number field, enter the tracking number of the original outgoing shipment.
10. Print the label as usual.

Printing only a return label for DHL Express

You must have a DHL Return account with DHL that is already set up in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise for use with return labels only.

1. On the Shipping Labels tab, select Create Shipping Labels, or from the Shipping & Mailing menu, select Create Shipping Label.
2. From the Filter By menu, select your DHL Return account.
   Important: You must already have a DHL Return account set up in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise for use with DHL Express return labels only.
3. When the message This carrier account is for return labels only appears, select OK.
4. Select the sender address. This will be the To address on the return label.
5. Select the recipient address. This will be the From address on the return label.
6. Enter the package weight and dimensions.
7. Select Select Rates and Services and choose the desired service.
8. Enter the Shipment Contents.
9. Print the label as usual.

Related topics

• Setting up a DHL Express Account
• Setting up return label options