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Wrong email address receives email notifications in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

If the wrong email address receives email notifications from the system, the sender address used for shipments contains that email address.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise, ShipAccel

Issue

The wrong email address receives email notifications from PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel.

Cause

The sender address used for shipments contains that email address.

Resolution

Verify that the sender address being used contains the correct email address. If you have multiple users or locations, each one will need to verify their sender addresses.

  1. From the Shipping & Mailing menu, select Create Shipping Label.
  2. In the Sender section, select the sender address and select Edit sender address.
    Edit sender address
  3. Update the email address in the Email field.
  4. Select Done.

If you have several sender addresses, you can view them under Settings > Address Book by changing the All Types menu to Sender. Select the edit icon next to each sender address to view and update.

UPDATED: June 02, 2025