"There was an error generating your label. Inactive [ledger status]" printing error message in PitneyShip
Learn how to resolve the "There was an error generating your label. Inactive [ledger status]" error message.
Products affected: PitneyShip®
Issue
When printing a shipping label, you receive an error message stating, "There was an error generating your label. Inactive [ledger status]."
Cause
The PitneyShip account is on hold.
Resolution
The PitneyShip account is currently on hold. Please try printing again in two hours. If the issue is not resolved after two hours, please note that some holds may take up to 24 hours to resolve.
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UPDATED: October 04, 2024