Troubleshooting FedEx Multi Factor Authentication (MFA) errors in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

Issue

When trying to authenticate your FedEx account using Multi Factor Authentication (MFA), errors occur.

Resolution

• Error 1200013: Your FedEx Account number is invalid. Verify and try again or remove the account and add again to update it.
• Error 1012027: Missing or invalid City, State or ZIP information. Verify and try again or remove the account and add again to update it.
• Error 1000500: We are unable to process this request. Please try again later or contact FedEx Customer Service.
• Error 1200003: You’ve reached maximum attempts. Authenticate with a different method or try again after 45 minutes.
• Error 1010465: Missing or Invalid Company Name or Name information. Verify and try again or remove the account and add again to update it.
• Error 1090006: Session expired. Authenticate with a different method or try again after 45 minutes.
• Error 1021313: Invalid missing value for invoice number.
• Error 1171034: The Currency Code is either Missing or Invalid.
• Issue: 1200029 : Incorrect invoice number. Check the invoice information and try again.Note: After 10 failed attempts, authentication will be blocked for 45 minutes
• Issue: 1200028 : Wrong code. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.
• Issue: 1200030: Incorrect invoice date. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.
• Issue: 1200031: Incorrect invoice amount. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.

Error 1200013: Your FedEx Account number is invalid. Verify and try again or remove the account and add again to update it.

The FedEx account number you entered was incorrect. Enter a valid account number and perform the authentication steps again.

Error 1012027: Missing or invalid City, State or ZIP information. Verify and try again or remove the account and add again to update it.

The City, State and ZIP code combination you entered is not valid. Verify the information, and perform the authentication steps again.

Error 1000500: We are unable to process this request. Please try again later or contact FedEx Customer Service.

There was a system error with FedEx. Perform the authentication steps again after waiting some time.

Error 1200003: You’ve reached maximum attempts. Authenticate with a different method or try again after 45 minutes.

You reached the maximum attempts to authenticate your FedEx account. Wait 45 minutes and perform the authentication steps again.

Error 1010465: Missing or Invalid Company Name or Name information. Verify and try again or remove the account and add again to update it.

The Company Name or Name fields are missing information or are incorrect. Verify the information and perform the authentication steps again.

Error 1090006: Session expired. Authenticate with a different method or try again after 45 minutes.

The 30 minute time frame to complete authentication has expired. Try a different authentication method, or wait 45 minutes and perform the authentication steps again.

Error 1021313: Invalid missing value for invoice number.

The invoice does not exist for the entered invoice number. Verify the information and perform the authentication steps again.

Error 1171034: The Currency Code is either Missing or Invalid.

The currency provided is not valid. Verify the information and perform the authentication steps again.

Issue: 1200029 : Incorrect invoice number. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes

The invoice number provided is incorrect. Verify the invoice number and perform the authentication steps again.

Issue: 1200028 : Wrong code. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.

The verification code entered is incorrect. Verify you have the right code and try again.

Issue: 1200030: Incorrect invoice date. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.

The invoice date provided is incorrect. Verify the invoice date and perform the authentication steps again.

Issue: 1200031: Incorrect invoice amount. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.

The invoice amount provided is incorrect. Verify the invoice amount and perform the authentication steps again.

If you need further assistance, please chat with us.