Printer shows "Other" or "Offline" in Heartbeat status column on My Devices page in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Issue

On the My Devices page, a printer shows "Other" or "Offline" in Heartbeat status column.

Cause

The printer is not on or not connected.

Resolution

• Solution 1: Make sure the printer is on and connected
• Solution 2: Restart the printer

Solution 1: Make sure the printer is on and connected

1. Verify that the printer is on and is correctly connected to the computer.
2. Go to Settings > My Devices and click the Refresh button.
3. Verify that the printer shows an Online or Idle status in the Heartbeat column.

Solution 2: Restart the printer

1. Restart the printer.
2. Go to Settings > My Devices and click the Refresh button.
3. Verify that the printer shows an Online or Idle status in the Heartbeat column.