SendSuite® Tracking Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Reporting, History & Accounting
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Learn how to install SendSuite® Tracking.
Installation, Setting Up & Drivers
Learn how to uninstall and reinstall SendSuite Mobile on a T747 or T763 Tracking Assistant.
Learn how to install the SendSuite Tracking client on a new computer.
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
Learn how to update SendSuite Desktop 7.07.0004 for use with SendSuite Tracking 12.4.
Features & Settings
Learn how to set up a belt printer via Bluetooth for a Tracking Assistant used with SendSuite Arrival and SendSuite Tracking.
Learn how to pair a J779 or J785 scanner (used with SendSuite Tracking or Arrival) with a computer.
Learn how to change the partnership name of a Tracking Assistant used with SendSuite Tracking or SendSuite Arrival in Windows Mobile Device Center (WMDC).
Learn how to unpair a T747 Android handheld device used with SendSuite Tracking.
Learn how to set up a partnership with a handheld device in Windows Mobile Device Center (WMDC) (used with SendSuite Tracking or SendSuite Arrival).
Learn how to add a label printer in SendSuite Tracking.
Learn how to prepare a Tracking Assistant for initialization.
SendSuite Mobile devices can send email notifications to recipients based on package status.
You can pair the wireless printer with a Tracking Assistant so that you can print to it from the Tracking Assistant.
Learn how to set up and initialize a TAPlus handheld Tracking Assistant used with SendSuite Tracking or SendSuite Arrival.
You can assign receiving and delivery formats to Android Tracking Assistants per user.
Learn how to configure SendSuite Tracking 14.4+ to use PBIL 4.x.
Learn how to calibrate the LCD signature pad used with SendSuite Tracking, SendSuite Tracking Online or PitneyTrack Inbound.
Learn how to adjust the display contrast on the signature pad used with SendSuite Tracking, SendSuite Tracking Online, or PitneyTrack Inbound.
Learn how to reset a 1E23 or 1E26 label printer used with SendSuite Live, SendSuite Tracking, SendSuite Arrival, SendSuite Xpress, or Ascent.
Learn how to restart Windows Mobile Device Center (WMDC).
Learn how to find the server name for SendSuite Tracking.
Learn how to set up Microsoft Distributed Transaction Coordinator (MSDTC) in Windows 7 used with SendSuite Tracking.
Learn how to change a user's password for SendSuite Tracking.
Learn how to perform a quick or standard calibration on a J696 label printer used with SendSuite Live, SendSuite Xpress, Ascent SendSuite Arrival, and SendSuite Tracking.
Learn how to restart services for SendSuite Tracking and SendSuite Arrival in Windows 7.
Learn how to find the device ID of a handheld Tracking Assistant used with SendSuite Tracking.
Learn how to enable or disable the present sensor on the 1E26 label printer used with SendSuite Live, SendSuite Xpress, Ascent, SendSuite Arrival, and SendSuite Tracking.
Learn how to update SendSuite Desktop 7.07.0004 for use with SendSuite Tracking 12.4.
Learn how to access the SendSuite Tracking Administrator website.
Learn how to add a new user in SendSuite Tracking.
Learn how to pair SendSuite Mobile on an Android Tracking Assistant with SendSuite Tracking.
A mail route barcode is used to ensure that a stop has been made at a location by scanning the barcode when the delivery person is following a certain mail route.
Learn how to add a recipient in SendSuite Tracking.
Learn how to editing a recipient in SendSuite Tracking.
Printing
Learn how to resolve a barcode that is printing too small and will not scan on a J696 label printer used with SendSuite Tracking.
Learn how to resolve poor label print quality causing barcodes to be unable to be scanned into SendSuite Tracking.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning.
Learn how to resolve a blank grey screen or the error "The linked image cannot be displayed" when trying to print a PDF report in SendSuite Tracking.
Printing
Learn how to resolve a barcode that is printing too small and will not scan on a J696 label printer used with SendSuite Tracking.
Learn how to resolve poor label print quality causing barcodes to be unable to be scanned into SendSuite Tracking.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning.
Learn how to resolve a blank grey screen or the error "The linked image cannot be displayed" when trying to print a PDF report in SendSuite Tracking.
Errors & Troubleshooting
Learn how to reset a 1E23 or 1E26 label printer used with SendSuite Live, SendSuite Tracking, SendSuite Arrival, SendSuite Xpress, or Ascent.
Learn how to resolve a T747 Tracking Assistant QR code initialization failure in SendSuite Tracking.
Learn how to resolve stretched or distorted screens in SendSuite Tracking.
Learn how to resolve a barcode that is printing too small and will not scan on a J696 label printer used with SendSuite Tracking.
Learn how to resolve Windows Task Scheduler not exporting files to the SendSuite Tracking folder.
Learn how to resolve when the sync process fails to start on a handheld Tracking Assistant.
Learn how to resolve an issue when scanning a tracking number barcode, where the tracking number stays on the manifest screen and does not go into the manifest group unless you select save.
Learn how to resolve poor label print quality causing barcodes to be unable to be scanned into SendSuite Tracking.
Learn how to resolve a label that was printed on a 1E26 label printer used with SendSuite Tracking, SendSuite Live, SendSuite Xpress, Ascent, or SendSuite Arrival not scanning.
Learn how to resolve a blank grey screen or the error "The linked image cannot be displayed" when trying to print a PDF report in SendSuite Tracking.
There are several reasons why a Tracking Assistant is not syncing with SendSuite Tracking, SendSuite Tracking Online, or PitneyTrack Inbound.
SendSuite Live or SendSuite Tracking may be unable to connect to the SFTP server because the SFTP server is being upgraded, so the host key values need to be updated.
Learn how to resolve the message “Object reference not set to an instance of an object” when attempting to view a signature in SendSuite Tracking 11.7.
Learn how to resolve the message "Unable to obtain a server-assigned IP address. Try again later or enter an IP address in Network setting" on a Tracking Assistant after inserting it into a USB cradle.
Learn how to resolve the message "Invalid user/password or user already logged in" when a user opens SendSuite Tracking.
Learn how to resolve the message "Unfortunately the data widget has stopped working" on Android handheld scanner used with SendSuite Tracking.
Learn how to resolve the message "Error 27502. Could not connect to SQL Server" in SendSuite Tracking.
Maintenance
If you are prompted to update the SigWeb certificate for the signature pad, select Yes.
Follow these instructions to properly and safely clean printers and tracking assistants used with PitneyTrack Inbound, SendSuite Tracking Online, SendSuite Tracking, SendSuite Live, SendSuite Xpress, Arrival, or Ascent.
Reporting, History & Accounting
Learn how to export data from SendSuite Tracking.
Documents and Software
Updating SendSuite Desktop 7.07.0004 for use with SendSuite Tracking 12.4
J785 Barcode Scanner Service by Replacement Instructions
SendSuite Link Programmer's Guide
SendSuite Tracking and Microsoft Azure Configuration Guide
SendSuite Tracking Client Installation Guide
SendSuite Tracking Onboarding Process Operator Guide
SendSuite Tracking Technical Specifications White Paper
Release Notes
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview