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Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
01/26/2024
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
3m read 01/25/2024
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
3m read 12/20/2023

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Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
09/19/2023
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
08/02/2023
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/2023
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
01/12/2023
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Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
11/07/2022
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
20m read 09/01/2022
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
20m read 11/01/2022

Methodology

Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys are conducted online and the data are weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and religion.

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To reach a member of the Pitney Bowes Media team, please send an email to [email protected]

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