Mirror, mirror, on the wall, who has the best order experience of them all?
Episode 15
Description:
Vijay, Pierce and Julia brag about four Pitney Bowes clients that are hitting homers with each of the core pillars of the online order experience—and how we used our secret shopping data to identify them.
Digressions include the 19th-century origins of mystery shopping, order tracking maps that really only “track” the buyer’s home address, and the many trials and tribulations of printing return labels.
Links mentioned:
- Wall Street Journal: Retailers Turning to Specific-Day Delivery Over Speediest Shipping
Host: Vijay Ramachandran, VP Go-To-Market Enablement and Experience
In this episode:
Pierce Ingram, BOX Product Manager
Julia Brockney, Market Analysis Intern