Relay® 2500, 3500, 4500 Inserters Support
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Fixing & Maintenance
Top Articles
Learn more about the Relay™ Inserter Safety Sheet.
Errors & Troubleshooting
Learn how to resolve "Set lever" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "System error power down" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Stream feed" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Paper short" message on the Relay 2500, 3500, and 4500.
Learn how to troubleshoot double detect issues in Relay 2500, 3500, and 4500
Learn how to resolve "Envelope feeder" message on the Relay 2500, 3500, and 4500
Learn how to resolve "Check/Clear feeder" message on the Relay 2500, 3500, and 4500
Learn how to resolve "Call Service" message on the Relay 2500, 3500, and 4500
Learn how to resolve "Close cover" message on the Relay 2500, 3500, and 4500.
Learn how to resolve the "Clear insertion area" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Clear sealer" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Clear fold plate" error on the Relay 2500, 3500, and 4500.
Learn how to resolve "Stream feed check stacker" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Paper short check stacker" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Double feed" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Check inverter" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Clear moistener" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Check last mailpiece" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Double feed check stacker" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Deflector error" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Close man adv cover" on the Relay 2500, 3500, and 4500.
Learn how to resolve "Bad OMR mark thickness" message on the Relay 2500, 3500, and 4500
Learn how to resolve "Fold plates not set" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Check fold plate" error on the Relay 2500, 3500, and 4500.
Learn how to resolve "Manual feed timeout" message on the Relay 2500, 3500, and 4500.
Learn how to resolve "Tray empty" message on the Relay 2500, 3500, and 4500.
Learn how to clear material jams in the Envelope Inserting and Sealing Area in Relay 2500/3500/4500
Maintenance
Learn how to clear material jams in the Carriage Assembly in Relay 2500/3500/4500
Learn how to load the High Capacity Envelope Feeder on the Relay 4500.
Learn about OMR Message - Error Recovery in Relay 2500/3500/4500
Learn how to clear material jams in the Envelope Inserting and Sealing Area in Relay 2500/3500/4500
Learn how to clear material jams in the Accumulation Area in Relay 2500/3500/4500
Learn about Empty Feeder - Error Recovery in Relay 2500/3500/4500
Learn how to clear material jams in the Envelope Feeder Area in Relay 2500/3500/4500
Learn how to clear material jams in Relay 2500/3500/4500
Learn how to clear material jams in the Envelope Exit Area in Relay 2500/3500/4500
Learn about Accumulation Jobs - Error Recovery in Relay 2500/3500/4500
Learn how to clear material jams in the Insert Trays in Relay 2500/3500/4500
Learn how to clear material jams in the Sheet Feeder in - Relay 2500/3500/4500
Learn how to clear material jams in the Fold Plates in Relay 2500/3500/4500
Learn how to load the Sheet Feeder on the Relay 2500, 3500, 4500.
Learn how to Load the Insert Feeder on the Relay™ 2500, 3500, 4500.
Learn how to load the Standard Envelope Feeder on the Relay 2500 and Relay 3500.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview