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Clearing Material Jams in the Envelope Exit Area in Relay 2500/3500/4500

Learn how to clear material jams in the Envelope Exit Area in Relay 2500/3500/4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
  1. Pivot the envelope inverter down (shown here) to gin access to the jammed material.
  2. Remove the jammed material. If necessary, use the manual advance knob to move the material forward.
  3. Close the access door, make sure to latch it firmly in position.

    enve exit area

  4. Tap the Clear Deck button to clear the paper path of any remaining material.

    touchscreen-menu-clear

  5. Tap the Start button to resume operation.

Using the Manual Advance Knob

Once you locate the jammed material, you may need to use the manual advance knob to manually feed paper out of the grip of feed rollers.

The manual advance knob is located behind the drop-down cover at the left front of the inserter.

Advance-knob

UPDATED: August 14, 2021