Tag: online-marketplaces

Mirror, mirror, on the wall, who has the best order experience of them all?

Episode 15

01/20/2023

The North Pole is floating off Long Beach

Despite supply chain issues, many consumers are holding out for better holiday deals

5m read11/16/2021

Mid-term report cards

Halfway to peak 2021 and amid pandemic recovery, we asked consumers to grade their online order experiences by retail category.

3m read06/22/2021

Report card time: how did consumers grade peak season?

Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.

4m read01/15/2021