Tag: refund

Blog posts tagged with "refund"
No box, no label, no problem
Two-thirds of consumers are willing to drive farther to drop off an online return if it will get them an instant refund.
06/07/2024
A glimmer of hope in the returns fraud wasteland
Shoppers who consider returns fraud acceptable are 10% more likely to find no-box/no-label returns difficult than those who adhere more closely to the rules.
11/22/2023
Your customers’ growing procrastination is costing you
Trunk time. It’s a term we coined back in 2003 to call attention to how long consumers tend to wait before returning an online purchase, often because of the perceived inconvenience of having to travel to a returns drop-off location.
01/12/2023
Returns fraud on my mind
Consumers open up about which kinds of returns fraud are socially acceptable
08/29/2022
Returnament: Run me my refund
We pit fast store credit against delayed refunds, and fast partial refunds against delayed full refunds.
08/29/2022
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
3.5m read07/21/2022
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
06/01/2022
Podcast
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read04/12/2022
Returning to pandemic pastimes
Hobbies picked up during the pandemic come with higher expectations—especially around returns
5m read09/20/2021
Like having a limb ripped off
We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.
5m read05/20/2021
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
5m read02/24/2021
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
4m read11/15/2020