PitneyShip® Software Update Hub

We’ve curated the key updates from our latest release for you below. For more details and to explore additional changes, view the full release notes here.

Release Date - May 15, 2025

What's New

FedEx MFA required for secure account access

FedEx has introduced Multi-Factor Authentication (MFA) to enhance security and comply with carrier requirements. Users must now verify their identity to access FedEx rates and print shipping labels.
Where to view:
  1. Go to Settings > Carriers in your account.
  2. Click Authenticate next to your FedEx account.
  3. Choose your authentication method and click Next.
  4. Complete the authentication within 30 minutes.

Ensure export compliance with AES validation

A new Automated Export System (AES) Exemption validation ensures international shipments comply with export regulations.
Where to view:
  1. When creating an international shipping label, go to International Shipment Details.
  2. Click Add First Item, fill in the total item value, and click Save.
  3. Add customs details, select the AES Exemption, and click Save & Close.

This validation applies to all carriers and international shipments, helping you avoid errors with line-item values over $2,500.

Ship seamlessly to all U.S. territories with USPS

USPS services now support shipments to and from all U.S. territories, including Guam, Puerto Rico, Alaska, Hawaii, and more.
How it works:

This update applies to the following areas:

  • Shipping Workflows: Create Shipping Label, Create Ship Request, Create Presets.
  • Order Processing: Ship Orders (including Import CSV, Address Book), Single/Bulk Edit, and Single/Bulk Print.
  • ERR Processes: Certified Email, Ship Request, and Import.

Discover nearby FedEx drop-off locations

Now you can quickly find nearby FedEx drop-off points by ZIP Code and radius filters, making it easier to drop off packages without the hassle of searching.
Where to view:
  1. Go to Shipping & Mailing > Drop-Off Locations.
  2. Select FedEx as the carrier.
  3. Enter the ZIP Code.
  4. Choose your Search Radius.
  5. Click Search to see a list of available drop-off locations.

Latest Updates

Easily add tax info for FedEx international shipments

You can now add essential tax information, including VAT, GST, and EIN, for FedEx international shipments to ensure compliance and simplify your shipping process.
Where to view:
  1. When creating an international shipping label, click Add Customs.
  2. Enter the applicable tax information: VAT, GST, and EIN.
  3. Click Save & Close to apply the details.