"EELPFC has an invalid format" message when processing international USPS - GCS package in SendSuite Live
Learn how to resolve the error "EELPFC has an invalid format, it must contain a proper AES number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number" when processing an international package for the USPS - GCS carrier in SendSuite Live.
Products affected: SendSuite® Live
Issue
When processing a package for the USPS - GCS carrier to an international destination, the error "EELPFC has an invalid format, it must contain a proper AES number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number" is displayed, preventing the shipment from completing.
Cause
The EELPFC codes are missing.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: June 03, 2021