Resolve UPS Consolidated error "Package #1: Consignee address is invalid - Phone Number is missing or invalid SHM5-A" in SendSuite Live
Learn how to resolve UPS Consolidated error "Package #1: Consignee address is invalid - Phone Number is missing or invalid SHM5-A" in SendSuite Live.
Products affected: SendSuite® Live
Issue
When shipping with UPS Consolidated, the error "Package #1: Consignee address is invalid - Phone Number is missing or invalid SHM5-A" is displayed.
Cause
UPS Consolidated requires the sender's phone number to be included.
Resolution
Expand the project to include the sender's phone number.
If the phone number is on the screen and the error still appears, contact software support for additional assistance.
If the phone number is on the screen and the error still appears, contact software support for additional assistance.
UPDATED: June 03, 2021