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Troubleshooting a wired connection using a USB Ethernet network adapter on the DM300C-DM450C

Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
Products affected: DM300C™, DM400C™, DM450C™

Issue

The meter cannot connect to the Pitney Bowes Data Center through a wired connection using a USB Ethernet network adapter.
 
USB Ethernet network adapter

Cause

Your connection issues can be caused by:
  • your settings
  • your physical connection
  • your firewall

Resolution

There are four ways to troubleshoot this device; try them in this order:
  1. Restart your meter
  2. Check your meter's physical connection
  3. Check your network settings
  4. Check your firewall settings

Solution 1: Restart your meter

  1. Turn your power off with the power switch.
  2. Wait for the screen to turn off.
  3. Wait one full minute.
  4. Turn your power switch back on.
If restarting your meter does not resolve your issue, try Solution 2.

Solution 2: Check your meter's physical connection

  1. Make sure that your meter does not connect to a phone line or to a computer using PC Meter Connect.
  2. Check that the LEDs (lights) located on the USB Ethernet adapter are visible within one minute of turning on your meter.
  3. Either the 10 or 100 LED indicators should be on (solid green). These lights indicate your connection's data transfer rate.
  4. Make sure that the Ethernet cable and USB Ethernet adapter are plugged in firmly if no transfer rate is indicated.
  5. Turn your meter off using the power switch.
  6. Move your USB Ethernet adapter to the other USB port.
  7. Repeat steps 2 - 4 using the other USB port.
  8. If the LEDs are not lit, verify that the other end of the Ethernet cable is plugged into a router or wall jack with an active connection.
  9. If the Ethernet cable is plugged in firmly, try a different cable.
  10. If there are still no lights after installing a new Ethernet cable, contact technical support. Have your model number ready.
If checking your physical connections does not resolve your issue, try Solution 3.

Solution 3: Check your network settings

Check with your IT department or service provider for the requirements and to find out if any network settings have changed. If anything has changed, update the meter settings accordingly.

If checking your network settings does not resolve your issue, try Solution 4.

Solution 4: Firewall issues

Certain file extensions, URLs, ports, and protocols must be allowed through your network firewall in order for the meter to connect. Verify with your IT department or service provider that your firewall is configured to meet all of the requirements stated in the Networking and connectivity details article. 

UPDATED: July 17, 2024