Resolve "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." in SendSuite Xpress

Learn how to resolve the error "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." when reprinting a PON label in SendSuite Xpress.

Products affected: SendSuite® Xpress

Issue

When trying to reprint a PON label, the error "Dispense Reprint Failed 1000033. Unauthorized API access for given credentials." is displayed. The original label request printed normally.

Cause

There is an issue with the software configuration.

Resolution

If you experience this issue, contact software support.

UPDATED: June 03, 2021