Resolve "Error Number 31 Invalid subscript reference" referencing POSZDF.DBF when shipping in SendSuite Xpress or Ascent
Learn how to resolve "Error Number 31 Error Message: Invalid subscript reference" referencing Current Active Table POSZDF.DBF when shipping a package with POS carrier in SendSuite Xpress or Ascent.
Products affected: SendSuite® Xpress, Ascent™
Issue
When entering information on the shipping screen for carrier POS in SendSuite® Xpress or Ascent™, the following error is displayed:
Example of error message:
Error Number: 31
Error Message: Invalid subscript reference.
Current Active Table: ZDF-C:\XPRESS\POSZDF.DBF
Program with Error: PROCEDURE VERSRV SH_VER.FXP
Error Message: Invalid subscript reference.
Current Active Table: ZDF-C:\XPRESS\POSZDF.DBF
Program with Error: PROCEDURE VERSRV SH_VER.FXP
Example of error message:
Cause
SendSuite Xpress or Ascent has been set up to use pre-printed IMpB labels, but the shipping screen being used does not contain a Tracking Number field.
Resolution
If you experience this issue, contact Pitney Bowes client support.
UPDATED: June 03, 2021