ShipAccel Update Hub

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Order management, re-imagined

Experience a new way to manage orders with an intuitive grid that puts everything at your fingertips. Stay organized and efficient as you track and manage orders, guided by clear status indicators.

Latest Updates

New refund form mailing address

USPS Stamp Refund forms now use our updated address: 27 Waterview Drive, Shelton, CT 06484. Please discard the old Neenah, WI address.
*Applies to Commercial Clients, Schedule-48, and USPS CPU.
Where to view:
  1. Go to Shipping & Mailing History.
  2. Click USPS Stamps.
  3. Select Print Refund Form.

Set your default payment method

To ensure smooth printing, you'll now be prompted to select a payment method if one isn’t already set. You can easily add or choose a default without leaving your workflow.
How it works:
  1. Click Print from any order
  2. If no payment method is set, a pop-up will appear
  3. Select Add Payment Method or choose an existing one
  4. Your first added method becomes the default automatically

Updated ERR label for clarity

We renamed the Shipper Ref field to Memo/Reference on the ERR Coversheet to match the label used in the Create ERR screen—reducing confusion and improving consistency.

Better address validation and delivery accuracy

Easily mark addresses as Residential during shipment with a checkbox. You can now also control Address Validation settings — make them optional or required — to ensure clean, accurate deliveries.
Where to view:
  1. Go to any shipping workflow to see the Residential checkbox.
  2. To update Address Validation settings, go to Settings > Admin Options > Address Verification.

Add sender address directly to presets

You can now include a Sender address when creating or editing a Preset. Choose from existing addresses, add a new one, or edit the default.

Switzerland customs form now supports VAT ID

When shipping USPS international packages to Switzerland, you can now include an optional VAT ID on the customs form. It's case-sensitive, up to 15 characters, and not system-validated.

To view past updates, click here.