April 30, 2025
Easily find USPS and DHL drop-off spots near you
A new feature makes it easier to find USPS and DHL Express drop-off locations nearby. Just enter a ZIP Code and choose a radius to search.
How it works:
- Go to Shipping
- Click Carrier Options
- Select Find Drop-Off Locations
SSO exports now run on your schedule
Single Sign-On users can now schedule automatic user exports. You can set export timing, manage settings like SFTP uploads, and get notified if an export fails.
How it works:
- Go to the Scheduled Exports tab
- View or edit tasks in the Automatic Export scheduler
- Check status from the History screen
View ship request surcharges
The Ship Request workflow now displays Additional Surcharges (Handling and User Charges) during Rate Shop alongside base rates. These surcharges will also be visible after processing or fulfilling the request.
How it works:
- Go to Shipping
- Click Rate Shop
- Review surcharges listed
Automate weight input from digital scales
When using a connected scale, the system now pulls the weight automatically when you create a shipping label—no manual entry needed. This helps save time and reduce errors.
Where to view:
- Place your package on a connected digital scale
- Create a shipping label to capture the weight
Using a QL-800? You’ll need a new stamp roll
The SL-SPM02 stamp roll is no longer compatible with QL-800 printers due to USPS rules. Use SL-SPM12 instead for uninterrupted printing.
Where to view:
- Go to Shipping and Mailing
- Click Stamp Rolls
- Select Print Options
Address book import now supports larger files
The file size limit for automated address book imports has been raised from 10 MB to 50 MB, giving you more flexibility when importing larger datasets.
How it works:
N/A
April 16, 2025
Better address validation and delivery accuracy
Easily mark addresses as Residential during shipment with a checkbox. You can now also control Address Validation settings — make them optional or required — to ensure clean, accurate deliveries.
Where to view:
- Go to any shipping workflow to see the Residential checkbox.
- To update Address Validation settings, go to Settings > Admin Options > Address Verification.
New refund form mailing address
USPS Stamp Refund forms now use our updated address:
27 Waterview Drive, Shelton, CT 06484.
Please discard the old Neenah, WI address.
*Applies to Commercial Clients, Schedule-48, and USPS CPU.
*Applies to Commercial Clients, Schedule-48, and USPS CPU.
Where to view:
- Go to Shipping & Mailing History.
- Click USPS Stamps.
- Select Print Refund Form.
Faster Addison Lee pickups now available
Addison Lee bookings now allow pickups as soon as 30 minutes from the current time—giving you quicker, more flexible fulfillment options.
Where to view:
N/A
Manage sender addresses in Presets
You can now include a Sender address when creating or editing a Preset. This gives you more control and flexibility when managing return addresses across your shipments.
How it works:
- Go to Presets and choose to create or edit a Preset.
- In the Sender section, you can:
- Edit the current address and click Done.
- Add a new address and click Done.
- Select a different existing address.
Switzerland customs form now supports VAT ID
When shipping USPS international packages to Switzerland, you can now include an optional VAT ID on the customs form. It's case-sensitive, up to 15 characters, and not system-validated.
Where to view:
N/A
PGP encryption secures cost account data
We've added PGP encryption to protect sensitive Cost Account data during import. This industry-standard security ensures safe transmission and compliance.
Where to view:
- Go to Automatic Import Settings
- Enable PGP encryption
- Download the Public PGP Key for encryption/decryption
April 4, 2025
Faster access to carrier data with new export
The new Carrier ID field in your export file makes key carrier data easier to access. Download it directly from the Carriers section for instant access.
Where to view:
- Go to Carriers.
- Click Export to download the file.
Secure imports with PGP encryption
Enhance data protection with support for PGP encryption during Automatic Imports. Keep user and location data secure with easy configuration and public key access.
Where to view:
PGP encryption can be enabled for Automatic Imports to secure sensitive user and location data. You can configure encryption through your import settings using your public PGP key.
More flexibility in cost account names
You can now use special characters in the Cost Account Name field—making it easier to add, edit, and import without errors.
Where to view:
Note: Available for non-ALM customers only.
Simplified international shipping labels
Shipping labels from UPS, FedEx, and DHL now include a Bill To section, helping separate duties/taxes and transportation costs for faster, more accurate deliveries.
Where to view:
N/A
Easy returns with auto-filled address
Return label creation is now streamlined. The return address is auto-filled, making it quick and simple to generate labels for UPS, USPS, FedEx, and DHL Express.
Where to view:
- Go to the History screen.
- Click Return Label for your shipment.
Note: Supports both single and multiple shipment returns.
March 19, 2025
Enhanced USPS stamps history for ERR flows
Users can now view complete visibility of notes in the Memo/Reference field for all ERR flows in USPS Stamps history, improving tracking and documentation.
Where to view:
- Navigate to Shipping and Mailing.
- Click on Shipping and Postage History.
- Go to the History page → USPS Stamps to see all available data.
Improved contact management with private contact access
Enterprise Admins can now search and manage employee private contacts by email or Employee ID, enhancing operational efficiency and business continuity.
Where to view:
- Go to your Address Book.
- You can now Export your private contacts.
Role description field for subscription roles
A new Role Description field has been added to subscription roles, allowing admins to provide context and clarity about each role’s intended actions.
Where to view:
- Under Subscription Role > Edit Subscription Role.
- You can now add your Role Description.
Enhanced data security with PGP encryption
PGP encryption has been implemented for Enterprise customers to secure sensitive data like addresses during SFTP transfers, ensuring confidentiality and compliance.
Where to view:
- Go to your Address Book.
- Under the Contacts tab, in the Configure Automatic Import, you now have the option to Enable PGP Encryption.
March 6, 2025
Easy UPS returns with multipiece shipping
Create UPS multipiece return shipments easily by selecting Print Return Label or Include Return Label in your multipiece workflow. Choose between UPS or DHL Express for returns.
How it works:
- You will see the Print Return Label special service in the Rate Shop window for UPS multipiece shipments.
- For shipments originating from the US, the UPS Print Return Label only extra service checkbox has been disabled.
- The Include Return checkbox will appear for UPS multipiece shipments.
February 20, 2025
Seamless returns with alternate addresses
You can now use a different return address for UPS, FedEx, and DHL Express shipments. Easily manage return addresses on labels and requests for more flexibility.
How it works:
Admins or users with the correct role can enable the "Alternate Return Address" feature. To activate:
- Go to Settings and click Roles.
- Click Edit next to the role you want to modify.
- Under the Sending tab, check the box to enable Alternate Return Address.
February 7, 2025
Complete tracking: from start to finish
Stay informed every step of the way with our complete tracking updates. We’ll notify you of any delays and provide updates even after delivery.
How it works:
Tracking events are updated on the Shipments History page, with new events shown in the Status column based on polling frequency. For the first few weeks, we’ll check multiple times a week for updates, and then gradually reduce the polling frequency until 88 days. If we haven’t received confirmation by then, a “Polling Threshold Exceeded” event will be triggered.
Simplified shipping budget management
Easily manage your shipping budget with our new Cost Account Budgeting feature. Set limits, track spending, and stay in control of your costs.
How it works:
If the cost exceeds the set budget, an error message will appear, and label printing will be blocked. Budgets are verified before shipment and reset based on your defined schedule (monthly, quarterly, or annually).
January 22, 2025
Apple Express integration
PitneyShip Enterprise users in Canada can now access Apple Express, offering more flexible shipping options and enhancing customer service for Canadian businesses.
How it works:
- Go to My Settings > Carriers.
- Click Add Carrier and select Add Apple Express Account.
- Enter the details and click Save.
- The option will be available for filtering on the Create Shipping Labels and Rate Shop screens.
Default sender address
When using shared presets, your default sender address is now automatically applied, ensuring smoother use across locations without manual changes.
How it works:
- Create a shipping label with a shared preset.
- The logged-in user's default sender address is applied automatically.
- No manual address change needed—ensures consistency across locations.
- Admins can manage shared presets easily, including editing or deleting them.