Filing an insurance claim in ShipAccel

You can file an insurance claim if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

• Pitney Bowes FedEx Rate Account
• USPS, UPS, and FedEx non-Pitney Bowes Rate Account

Pitney Bowes FedEx Rate Account claims

If you shipped an item using your Pitney Bowes FedEx Rate Account, your transaction includes the declared value coverage. In cases of lost or damaged packages, Pitney Bowes will submit the claim to FedEx on your behalf.

1. Select Shipping & Mailing > File Insurance Claim. Insured shipments are shown.
2. Select the arrow next to the shipment for which you wish to file an insurance claim.
3. Select Claim Insurance.
   
4. Click the Claim Form Link to open the claim form.
   (Optional) To email a link to the claim form, enter the recipient's name and email address and click Email to Recipient.
   
5. Complete and submit the claim form.

USPS, UPS, and FedEx non-Pitney Bowes Rate Account claims

If you shipped an item using a FedEx account that is a Pitney Bowes FedEx Rate Account, use the process above.

1. Select Shipping & Mailing > File Insurance Claim. Insured shipments are shown.
2. Select the arrow next to the shipment for which you wish to file an insurance claim.
   
3. Select Claim Insurance. You are taken to the carrier’s website to file your claim.
   
   This option takes you to the correct carrier page to start your insurance claim request. ShipAccel does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.