"DeviceHub Registration failed" message when activating DeviceHub in ShipAccel

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

Products affected: ShipAccel

Issue

When activating DeviceHub, The message "DeviceHub Registration failed" or "Failed to register DeviceHub to your computer" appears.

Cause

There may be an issue with your network blocking activation of DeviceHub, or DeviceHub may need to be uninstalled and reinstalled.

Resolution

Solution 1: Make sure your browser is compatible

If using Safari, update DeviceHub to version 1.11.19.1 or higher. Once updated, go to Settings > My Devices and click Activate DeviceHub. Follow the onscreen instructions to activate DeviceHub.

Solution 2: Make sure DeviceHub is updated

  1. Check for DeviceHub updates. See:
  2. Once updated, try activating DeviceHub again.

Solution 3: Uninstall and Reinstall DeviceHub

To uninstall DeviceHub, see:

To install DeviceHub, see:

Solution 4: Check the network specifications for DeviceHub

Review the DeviceHub Networking Requirements to ensure that your network allows for DeviceHub activation and communication. Contact your IT department if needed.

UPDATED: February 25, 2025