"UPS is not responding. Please try again later" message in ShipAccel

If the message "UPS is not responding. Please try again later" appears, the UPS system is down or not responsive.

Products affected: ShipAccel

Issue

When trying to print a UPS label, the message "UPS is not responding. Please try again later." appears.

Cause

The UPS system is down or not responsive.

Resolution

Try printing your UPS label later or contact UPS at 800-742-5877 or https://www.ups.com/us/en/support/contact-us.page

UPDATED: October 10, 2024