Not receiving tracking email notifications from ShipAccel

Issue

Package tracking emails are not being received.

Resolution

• Solution 1: Enable email notifications
• Solution 2: Make sure that the correct email address is saved
• Solution 3: Check your Junk or Spam folder
• Solution 4: Try a different email address
• Solution 5: Make sure that the address is not being blocked

Solution 1: Enable email notifications

Make sure that email notifications are enabled for senders or recipients (whichever one did not receive the email). See:

• Setting up email notifications

Solution 2: Make sure that the correct sender email address is saved

1. Go to Settings > Address Book.
2. Find the sender address that is being used when for shipping labels.
3. Make sure that the correct email address is saved in that sender address.

Solution 3: Check your Junk or Spam folder

Look in your email account's Junk or Spam folder to see if the message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider. Some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

If your company has email filtering, ask your IT department to whitelist [email protected].