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"None of the carriers / services selected returned a rate for this shipment" message in SendPro Enterprise

If you get the message "None of the carriers / services selected returned a rate for this shipment" when rate shopping, there is an issue with the address.
Products affected: SendPro® Enterprise

Issue

When rate shopping, the message "None of the carriers / services selected returned a rate for this shipment" appears.

Cause

There is an issue with the address.

Resolution

Verify the accuracy of the address or Ship To information.

If possible, try to rate the shipment directly using a specific carrier and service that you expect to work. This usually gives you a more specific error, which may help to identify the specific issue with the address.

If the address has been verified and no additional information is provided when rating directly, please chat with us.

UPDATED: October 06, 2023