Setting up a FedEx account in PitneyShip Pro or PitneyShip Enterprise

In order to ship with FedEx in PitneyShip Pro or PitneyShip Enterprise, you first need to set up your FedEx account in PitneyShip Pro or PitneyShip Enterprise.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. Select Settings > Carriers.
2. Select Add Carrier.
3. If necessary, select More Carrier(s).
4. In the Carrier Display Name field, enter a name for the account.
5. From the Select Carrier menu, select FedEx.
6. Under Access Level, select which divisions and locations will have access to this account:
   • Enterprise: All divisions and locations
   • Division: Select the desired divisions
   • Location: Select the desired locations
7. In the FedEx Account Number field, enter your 9-digit FedEx account number.
8. (Optional) Enter a nickname for this account in the FedEx Account Nickname field.
9. Fill in your account information exactly as it appears on your most recent FedEx invoice. If you do not have a copy, sign in to your FedEx account to view it.
   Important: All information is case-sensitive and must match your FedEx account information exactly. You may be locked out of your account after a number of unsuccessful attempts.
   • P.O. Box addresses cannot be used.
   • If your address contains a suite, unit, apartment number, etc., put it in the Address Line 2 field. If it is included on the Address Line 1 field, you may not be able to add the account.
   • To use a contact name and address that is different from your FedEx billing address, select My contact address is different from my billing address.
10. If your FedEx account includes Ground Economy, select My Account includes Ground Economy and select the Hub ID that was assigned to you by FedEx.
11. Select Add Carrier.
12. Select I have read the FedEx End-User License Agreement.
13. Select I Accept.

Authenticating your account

If your subscription includes the option to add your own FedEx account, you will need to authenticate that account before you can use it. These steps do not apply to the Pitney Bowes FedEx Rates account.

Select your authentication method and click Next. You can authenticate your account using a verification code sent via email, text, or phone call, verify your account details using a recent invoice, or call FedEx. You must complete the authentication process within 30 minutes.

• Verification code
• Invoice verification
• Other methods

Verification code

Before starting the authentication process using a verification code, ensure you have access to the email and phone number associated with your FedEx account.

1. Select your code delivery method.
2. In the Authentication Code field, enter your authentication code. If you did not receive your authentication code, click Re-send Code.
3. Click Authenticate.

Invoice verification

Before starting the invoice verification process, make sure you have access to your most recent FedEx invoice. You will need the invoice number, invoice date, and invoice amount.

Note: You must use an invoice from the last 90 days.

1. In the Invoice Number field, enter the invoice number.
2. In the Invoice Date field, select the invoice date.
3. In the Invoice Amount field, enter the invoice amount.
4. Click Authenticate.

Other methods

If you cannot access the email or phone number associated with your FedEx account, you can contact FedEx directly to verify your account. Be sure to have your FedEx account details ready, and call 877-339-2774. After your account details have been verified with FedEx, click Authenticate.