Voiding a shipment in the SendPro Enterprise View app

Important: Voiding cannot be undone.

1. Navigate to the View App.
2. Browse or search to find the shipment you wish to void:
   • Browse:
     1. Click SEARCH.
     2. Use the table navigation arrows to locate the shipment you wish to void.
   • Search:
     1. Enter search criteria in any of the available fields:
        • Date From
        • Date To
        • Shipment Status
        • Keyword (order number, tracking number, customer name, etc.)
3. Select the shipment you wish to void.
4. Select the appropriate void type:
   • Void Shipment: Voids all packages in a multi-pack shipment
   • Void Package: Voids only the currently selected package
5. Click Yes to confirm.
6. The status of the shipment will change to Voided.

If the shipment was a traceable shipment (has a system-generated tracking number) for the PB SAPI carrier, a refund will be processed automatically. To request a refund for USPS First Class Letters, USPS First Class Flats, Return Labels, and Stamps (rolls and sheets), see SendPro Enterprise USPS IOP and Shipping API Postage Refund Instructions.