"Unable to open locker" message on the ParcelPoint Smart Lockers

Issue

"Unable to open locker" message on the ParcelPoint Smart Locker

Cause

There is a problem with the locker.

Resolution

Choose another locker

1. If the locker fails to open, the kiosk screen displays the following message.
   
   Tap Choose another locker.
2. Tap Does not Fit at the following screen.
   
3. The kiosk screen displays the available locker sizes.
   
4. Choose the appropriate locker size, in this example, Medium.
5. The kiosk screen displays the locker number and shows that it's open.
   
6. Place the package in the locker and close the door.
7. If this is the last package, tap Done and the kiosk displays the Home screen.