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Reporting a problem in the Locker Management module

If you are having a problem at the kiosk, you can use the system to report it to your mailroom administrator.

Products affected: ParcelPoint™ Smart Lockers Locker Management Module 

The Locker Management module provides a method for you to report a problem.

  1. If when you are dropping off a package, the kiosk screen displays the following message, tap on Report a Problem.
    report-a-problem

  2. Tap on the problem issue you are experiencing.
    report-problem-options
  3. The mail room administrator or locker operator will be notified of your issue. You will be prompted to continue with your previous operation.
    report-a-problem-continue

UPDATED: January 22, 2025