PitneyTrack Inbound is unable to connect to the Signature Pad

If PitneyTrack Inbound can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.

Products affected: PitneyTrack® Inbound

Issue

When attempting to capture a signature, the message "No signature pad found" appears, or PitneyTrack Inbound cannot initialize the signature pad.

Cause

The Signature Pad App may not be installed, or a proxy server may be blocking the communication.

Resolution

If you have not yet installed the Signature Pad App, see Installing the Signature Pad App.

If you have installed the Signature Pad App, and PitneyTrack Inbound still cannot initialize the Signature Pad, a proxy server may be blocking the communication.

The SigWeb software creates a local web service, https://tablet.sigwebtablet.com:47290/SigWeb/TabletState, to which PitneyTrack Inbound connects in order to initialize and capture electronic signatures. If you are using a proxy server, you will need to configure your proxy settings to create an exception for this address, or bypass the proxy server for local addresses. For assistance in configuring your proxy settings, refer to the help section for your browser or consult with your IT department.

UPDATED: December 13, 2024