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Error 2483 or "Mail Piece Too Short" on the DM100i-DM225

Learn how to resolve error code 2483 or the message Mail Piece Too Short on the DM100i, DM125, DM200L and DM225.
Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Alert: The USPS has discontinued all IBI meter technology, and many devices must be returned and withdrawn from service by the end of 2024. If your device is affected, new business rules will disrupt your mailing operation. Check Your Account to see if your device is affected and contact your Account Representative to migrate to a compliant solution.

Mail does not run through the machine and the error code 2483 or the message "Mail Piece Too Short" is displayed.

Cause

The mail piece does not meet the minimum length of 5 inches.

Resolution

  1. Make sure that the mail piece is at least 5 inches long.
  2. Unplug the power cord.
  3. Wait one to three minutes.
  4. Move the transport release lever 1/4 turn to the right (clockwise) to the released position (vertical).
  5. Remove any visible paper fragments from feed deck. Occasionally the tape strip or sheet will get caught in the rollers.
  6. Using non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck on which the envelopes/tape sheets travel. Ensure that all dust and debris are removed.
  7. Move the transport release lever 1/4 turn counter clockwise to raise the feed deck up into position.
  8. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

UPDATED: September 25, 2024