Resolve "Error in getting count for Normal Pieces from DestAddr table" when processing PBFirst presort job

Learn how to resolve "Error in getting count for Normal Pieces from DestAddr table" when processing a PBFirst presort job.

Products affected: PBFirst™

Issue

When attempting to process a job through postal code / presort / print overcount in PBFirst™, the error "Error in getting count for Normal Pieces from DestAddr table" is displayed.

Cause

There is an issue with the PBFirst software.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: April 28, 2023