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Resolve Envelope Designer crashing or closing unexpectedly

Learn how to resolve Envelope Designer crashing or closing unexpectedly.
Products affected: Envelope Designer, ConnectRight™ Mailer

Issue

Envelope Designer crashes or closes unexpectedly.

Cause

The export settings in ConnectRight™ Mailer may be causing Envelope Designer to crash or close unexpectedly.

Resolution

If Envelope Designer is crashing or closing unexpectedly when selecting Design while exporting a mailing list in ConnectRight Mailer, try changing the ConnectRight Mailer export settings, to see if certain settings in the export are causing Envelope Designer to crash.

You can also manually launch Envelope Designer:
  • If using Windows 7 or below, select the Windows Start icon, type Envelope in search, and select Envelope Designer(TM) Plus.
  • If using Windows 8 or above, select the Windows Start icon > All apps > Pitney Bowes Printing > Envelope Designer(TM) Plus.
If the issue persists, contact customer support.

UPDATED: August 14, 2021