Clearing an envelope jam on the SendPro C Auto

If an envelope jams in your device, you will see a message telling you the location of the problem. Follow the on-screen instructions or the steps below to clear the jam.

If the jam occurs in the feeder section:

The following error message appears, along with on-screen instructions for clearing the jam. 
"Problem with the Feeder"
The instructions appear here for your convenience. 

1. Open the feeder cover.

   

2. Lift up on the jam release lever and move it to the left until it clicks into place.

   

3. Pull the envelope slightly to the left, then out the front.
4. Move the jam release lever back to its original position and close the feeder cover.
5. Load the mail stack properly on the feed deck.
6. Make sure the moistener setting lever is in the right position for your envelopes.
7. Tap Start to continue.

If a jam occurs in the printer deck:

The following error message appears in the display, along with on-screen instructions for clearing the jam. 
"Clear Paper Jam"
The instructions appear here for your convenience. 

1. Turn the paper jam lever clockwise to drop the deck and remove the envelope.

   

2. Lift the deck back up into position.
3. Turn the jam lever back to the locked position.
4. Load the mail stack properly on the feed deck.
5. Make sure the moistener setting lever is in the right position for your envelopes.
6. Tap Start to continue.