Frequently Asked Questions (FAQ) for the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto. Select a question to see the answer.
Top questions
- How do I install my SendPro C, SendPro Lite or SendPro+?
- How do I run an accounting report to help me track postage costs?
- My device prints red ink meter stamps poorly or not at all. What should I do?
- How do I advance the date to stamp mail that does not get sent out today?
- I see the message "Sync your data." What should I do?
- I see the message "PB Commerce Cloud Not Found" and I have a WiFi connection. What should I do?
- Where can I find the SendPro C, SendPro C Lite, SendPro+ Operator Guide?
- Where can I find the SendPro C Auto Operator Guide?
Connection issues
- I see the message "PB Commerce Cloud Not Found" and I have a WiFi connection. What should I do?
- I see the message "PB Commerce Cloud Not Found" and I have a wired connection. What should I do?
- I see the message "Sync your data." What should I do?
- What should I do when I see the message "Inspection Due" or "Pending: PerformAuditReq" on my meter?
Setup
Printing
- My device prints red ink meter stamps poorly or not at all. What should I do?
- My w1110 thermal label printer prints poor quality black ink shipping labels. What should I do?
- How do I advance the date to stamp mail that does not get sent out today?
- I didn't put enough postage on my mail. How can I fix this, so I can send out this mail?
Reports
Postage funds
- How do I add money to my meter to print postage?
- How do I remove funds from Print on Envelopes and Shipping Label accounts?
- I purchased the accounting feature. How do I set up an account so that I can track my postage spending?
- What should I do when I see the message "Balance Too Low" or "Insufficient Funds"?
Rate change
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UPDATED: January 23, 2024