Getting help and creating cases in Your Account

Sign in to Your Account to access the Pitney Bowes help center. Within the help center you can get support for a variety of issues, access support articles and create support cases to request assistance from a Pitney Bowes representative.

Getting help in Your Account

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select Help Center & Cases and click Help Center.
3. Select a topic from one of the 5 support categories that best matches your issue: 
   • Financials: Help with bills, payments, credits and refunds.
   • Products: Technical support and assistance with postage management, postage meters and other products.
   • Contracts & Agreements: Help with your contracts and subscriptions, including ValueMAX, copy contract requests and termination requests.
   • General Account Management : Help with your online profile, company information, and account settings.
   • Supplies :Help with ordering and managing supplies for Pitney Bowes products.
4. Select a question from the list that appears to review support information for your issue or create a case to a Pitney Bowes representative.

Related topics:

• Managing support cases online
• Contact us