Legal Notices

This Consumer Privacy Statement was last updated on May 17, 2024.

Pitney Bowes is committed to respecting the privacy of our clients and users. This Consumer Privacy Statement describes how our websites, services, and products operate, and how we collect, use, and share information.

This Consumer Privacy Statement applies to pitneybowes.com and Pitney Bowes websites, services, and products that collect data and display these terms, and that are owned and operated by Pitney Bowes and Pitney Bowes subsidiaries, collectively, "Pitney Bowes". Pitney Bowes websites, services and products are referred to in this statement as "Sites". These terms do not apply to Pitney Bowes sites that do not display or link to this statement or that have their own privacy statements. For example, the terms of this statement apply to Sites where we provide products, services, or applications direct to individual consumers for personal or household use only.  In contrast, where we provide products, services, or applications as a business-to-business provider to a client for that client’s business or commercial use, the data collection and processing is governed by a different privacy statement (which you can review by clicking here) and not this Consumer Privacy Statement.

The terms of this Consumer Privacy Statement form a part of our Terms and Conditions for Consumers, and the two documents should be read together. Any capitalized terms not otherwise defined in this Consumer Privacy Statement have the same meaning as set forth in our Terms for Consumers.

The following topics are presented in this Consumer Privacy Statement:

1. Personal Information Users Actively Provide to Us
   
2. Personal Information that We Collect Passively from Use of the Site
   
3. Using and Retaining Personal Information
   
4. Sharing Personal Information
5. Protecting Personal Information
6. Visiting Nonaffiliated Pitney Bowes Websites
   
7. Cross Border Data Transfer
8. Data Privacy Framework (DPF) Notice
   
9. Your Choices
   
10. Your Rights 
    
11. U.S. State-specific Disclosures
    • 11.1 California Disclosure
    • 11.2 Additional Privacy Disclosures for Other State Residents
12. Use of Sites by Minors
13. Changes to this Consumer Privacy Statement
    
14. Contact Us About this Consumer Privacy Statement

1. Personal Information Users Actively Provide to Us

This section describes the various types of information that we may collect. In order to provide you with access to certain services or data within our Sites, we may require that you provide certain personal information, which may include, but is not limited to the examples listed below, “Personal Information”. Pitney Bowes also collects non-personal information that does not, on its own, identify an individual person. When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as Personal Information.

The following are examples of the types of information that is considered Personal Information and that may be collected directly from you (or someone acting on your behalf):

• Contact information (including Name, Street Address, Email Address, Telephone Number)
• Government issued IDs (such as tax identification number)
• Username, password, and other information used in combination to verify identity
• Financial information (including credit/debit card information)
• Geolocation, demographic, shipping/receiving, billing, and other information related to the purchase or delivery of Pitney Bowes products and services or services you access through the Sites
• Any other personal information or characteristics about an individual that identifies such individual alone or that, if used in combination with one of the above or with other non-personally identifiable information, allows someone to identify such individual, such as date or place of birth, geographic data, or photographic images

By accessing and utilizing our Sites, including, any interactive or automated chat or customer support features that may be made available on our Sites, or providing feedback to us or in connection with any optional surveys, you consent to the collection, use, disclosure, storage, and processing of Personal Information in accordance with this Consumer Privacy Statement. Please note, by law you are not required to provide us with your Personal Information. By electing to not share your Personal Information with us, you may be unable to take advantage of our Sites and we may be unable to provide you with all of the functionality we offer through our Sites or to fulfill your request.

2. Personal Information that We Collect Passively from Use of the Site

Pitney Bowes Sites may use several automated data collection tools and techniques including cookies, clickstream, and web beacons.

3. Using and Retaining Personal Information

Personal Information we collect through our Sites may be used to provide information regarding our products and services, or for marketing and promotions we believe you may find of interest. We also may use the Personal Information you provide for our internal purposes, such as Site customization, enhancement or development, administration and operation of our Sites, data analytics, to help build, train, and improve our customer support or the accuracy of our automated methods of processing, to communicate with you about your account, to fulfill any other purpose for which you provide it, and compliance with our legal obligations, policies, and procedures, including performance of Pitney Bowes obligations under contracts between you and Pitney Bowes.

Unless a longer retention period is required or allowed by law, we retain your Personal Information for the period disclosed to you at the time of collection, if any, or for the period necessary to fulfill any of the relevant purposes disclosed in this Consumer Privacy Statement, to maintain your account.

4. Sharing Personal Information

Pitney Bowes does not sell Personal Information to third parties. However, there are certain situations where we may share your Personal Information where permitted or required by law, for example:

1. Within the Pitney Bowes family of businesses, among personnel whose job duties require access to your Personal Information;
2. With third parties that perform services for us or on our behalf (such as payment processors, credit card companies, transport companies, consultants, advisors, and market research firms); or
3. For marketing campaigns conducted by us or on behalf of other companies or organizations that offer related products or services we believe may be of interest to our clients, subject to your rights and choices as described in this Consumer Privacy Statement.

Our service providers are required to keep the Personal Information received from us confidential and secure in accordance with this Consumer Privacy Statement and they may not use it for any purpose other than the purpose for which Pitney Bowes provided it.

We may also make information available to third parties in the following circumstances:

1. When we have a good faith belief it is required by law or to otherwise cooperate with law enforcement activity;
2. When we have a good faith belief it is necessary to protect our rights or property, or the rights or property of others, from fraudulent, abusive, or unlawful activity; or
3. In the event of a proposed or actual merger, acquisition, liquidation, dissolution or sale of assets.

In these circumstances, your consent will not be required, but we will attempt to notify you, to the extent the law requires.

Depending upon local law, you may either opt-in or opt-out of having your Personal Information shared for marketing or other purposes. In the event you opt-in, we will use and share your Personal Information as described in this Consumer Privacy Statement. In the event you opt-out, we will share your preference with the applicable third parties as appropriate. For information on how to do this, see Section 9 (Your Choices) below.

You may have the right to know more about the Personal Information we have about you, please refer to Section 10 (Your Rights) for more information.

5. Protecting Personal Information

We maintain administrative, technical, and physical safeguards to protect the Personal Information we collect and process. No data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you feel that the security of any data that we hold about you has been compromised, please immediately notify us of the problem using the contact information in Section 14 (Contact Us) below.

6. Visiting Nonaffiliated Pitney Bowes Websites

Our Sites may include links to other websites that operate independently from Pitney Bowes. Linked websites may have their own privacy statements or notices. Clicking on those links may allow those website owners to collect or share data about you. We are not responsible for: the content of any websites that are not affiliated with or owned by Pitney Bowes, any use of those websites, or the privacy practices of those websites; and we strongly suggest you review their privacy statement for more information. Any information you provide when you visit a nonaffiliated Pitney Bowes website is subject to the privacy statement posted on that website.

7. Cross Border Data Transfer

The international footprint of Pitney Bowes may involve transfers of Personal Information between different subsidiaries, as well as to third parties located in the countries where we or our service providers operate. We may process, store, and transfer the Personal Information we collect, in and to a country outside your own, including outside the United States. Those countries may not have the same data protection laws as the country in which you initially provided the information. By providing Personal Information or engaging with our Sites, you consent to this transfer, storing, or processing. Some countries may restrict certain transfers of Personal Information. Pitney Bowes complies with those restrictions by taking at least one or more of the following actions, including:

• Pitney Bowes Inc. and its wholly-owned U.S. subsidiaries that receive Personal Information from countries outside of the United States adhere to applicable law and regulations regarding client, partner and employee Personal Information moving across geographical and jurisdictional borders.
• Where required or permitted, Pitney Bowes implements Standard Contractual Clauses approved by the EU Commission, or similar clauses in other jurisdictions, where available, between our corporate entities, our partners, and our clients.
• Where applicable, Pitney Bowes relies on adequacy decisions, as adopted by the applicable authority or regulatory body. Information about the Data Privacy Framework (DPF) and Pitney Bowes’ commitment to comply with the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF may be found in the Data Privacy Framework (DPF) Notice section below.

8. Data Privacy Framework (DPF) Notice

Pitney Bowes has self-certified its commitment to comply with the EU-US Data Privacy Framework, the UK Extension to the EU-US DPF (the UK Data Bridge), and the Swiss-U.S. DPF as set forth by the United States Department of Commerce regarding the collection, use, processing, and retention of Personal Information transferred from the European Union, Switzerland, and the United Kingdom (and Gibraltar) to the United States.

Pitney Bowes has self-certified its commitment to comply with the EU-U.S. DPF Principles and relies on the European Commission’s adequacy decision for the EU-U.S. DPF for such transfers.

Pitney Bowes has self-certified its commitment to comply with the UK Data Bridge and the Swiss-U.S. DPF and relies on the UK Data Bridge or the Swiss-U.S. DPF to receive Personal Information from the United Kingdom (and Gibraltar) or Switzerland, respectively, as applicable.

We have certified to the United States Department of Commerce that we adhere to the DPF Principles with respect to Personal Information.  If there is any conflict between the terms in this Consumer Privacy Statement and the DPF Principles, the DPF Principles shall govern.  To learn more about the DPF program, and to view our certification page, please visit https://www.dataprivacyframework.gov/ and search for “Pitney Bowes”.

Pitney Bowes is responsible for the processing of Personal Information it receives, under the DPF, and subsequently transfers to a third party acting as an agent on its behalf.  Pitney Bowes complies with the DPF Principles for all onward transfers of Personal Information, including the onward transfer liability provisions.

With respect to Personal Information received or transferred pursuant to the DPF; Pitney Bowes is subject to the regulatory enforcement powers of the United States Federal Trade Commission.  In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Complaints and Free Dispute Resolution Procedure

In compliance with the EU-U.S. DPF, the UK Data Bridge, and the Swiss-U.S. Privacy DPF, Pitney Bowes commits to resolve complaints about your privacy and our collection or use of your Personal Information.  As described more fully below, in the first instance, we try to work with you directly to resolve your complaint. If that process fails, we pay for an alternative dispute resolution process, giving you an independent recourse mechanism for resolving the complaint. Accordingly, if you believe Pitney Bowes processes your Personal Information beyond the scope of our DPF certification, you may direct any inquiries or complaints concerning our compliance to us at the information in the Contact Us section below.

Pitney Bowes will respond in a manner consistent with the DPF or applicable law. In compliance with the EU-U.S. DPF, the UK Data Bridge, and the Swiss-U.S. DPF, Pitney Bowes commits to refer unresolved complaints concerning our handling of Personal Information received in reliance on the EU-U.S. DPF, the UK Data Bridge, and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, you may file a complaint with our U.S.-based alternative dispute resolution provider, or under certain conditions, more fully described on the Data Privacy Framework website and in Annex I of the DPF, you may be able to invoke binding arbitration when other dispute resolution procedures have been exhausted. Please contact or visit the DPF Program website at https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf  for more information or to file a complaint. For more information or to file a complaint (free of charge) with our U.S.-based alternative dispute resolution provider, please visit https://www.jamsadr.com/DPF-Dispute-Resolution. The services of the alternative dispute resolution provider are provided at no cost to you.

9. Your Choices

If you are a Pitney Bowes customer, you may receive transactional communications about your account and the Pitney Bowes products and services, which you own or to which you subscribe.

In some jurisdictions, you may have to opt-in to receive marketing communications. In the event you opt-in, we will use and share your Personal Information as described in this Consumer Privacy Statement. If you wish to opt-out of receiving marketing communications from Pitney Bowes, you may do so by (i) following the opt-out or unsubscribe instructions provided in our marketing communications, or (ii) if made available, indicating your preferences within your account on the relevant account profile/preferences section. In the event you opt-out, we will share your preference with applicable third parties as appropriate. You will continue to receive transactional communications about your account, including communications about any events that you have registered to attend, and the Pitney Bowes products and services which you own or to which you subscribe.

Please note, by electing to not share certain Personal Information with us, we may be unable to provide you with all of the functionality we offer through our Sites.

10. Your Rights

Subject to applicable exceptions, you may have the right under applicable privacy and data protection laws to request, as it relates to your Personal Information:

1. access,
2. correction,
3. deletion,
4. restriction of our processing,
5. objection to our processing, or
6. a copy for data portability.

We may need to verify your identity before we can act on your request.  In some jurisdictions, you can designate an authorized agent to make a request on your behalf. Please provide the agent with written permission, signed by you, for the agent to submit with the request. We may contact you to verify your identity and the authorized agent’s permission before we can act on your request.

Please note that we may reject or decline requests, or limit the information we provide access to, if we determine it could risk the privacy of others, or if unreasonable or repetitive, or if it would require disproportionate effort, or for which a response is not otherwise required by local law. 

As permitted by law, we may charge a reasonable fee in connection with responding in certain circumstances (such as if your request is frivolous/vexatious, repetitive, or excessive), but we do not charge for lodging a request.  If you would like to make a request, please see the State-Specific Disclosures section below for more information. We will respond to your request in a timing and manner consistent with applicable laws.

Please understand that we cannot delete Personal Information in certain circumstances, such as where retention is required for our legitimate business or recordkeeping purposes, to fulfill a transaction you initiated prior to your request, or otherwise required by law (such as for fraud prevention or legal compliance).

Please note that we will not unlawfully discriminate against you for exercising your privacy rights.

Residents of certain states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nevada, Oregon, Tennessee, Texas, Utah, and Virginia (now or in the future), may provide their state residents with additional personal information rights and choices. Please see the State-Specific Disclosures in Section 11 below for more information.

11. U.S. State-specific Disclosures

This section contains additional information relevant to residents of certain US states that have their own data privacy laws and regulations, and associated rights. If you are a resident of one of these states, this section applies to you and serves as a Notice at Collection under the applicable law.

Notice at Collection

We collect the categories of Personal Information for the purposes and retention periods described in this Consumer Privacy Statement. Additional information about your rights and other notice is provided in this section below.

The exact scope of these rights may vary by state. You or your authorized agent can request to exercise any of the listed rights by reaching us at the information provided in Section 14 (Contact Us) below.

11.1 California Disclosure

We are providing the following additional details regarding the Personal Information that we collect, use, and disclose about California residents.

Additional Disclosures Under the California Consumer Privacy Act (“CCPA”) As Amended by the California Privacy Rights Act (“CPRA”)

The following chart includes: (1) the categories of Personal Information, as defined under California law, that we plan to collect and have collected and disclosed within the preceding 12 months; and (2) the categories of third parties to which we disclosed Personal Information for our operational business purposes within the preceding 12 months.

Please note that some of this Personal Information qualifies as Sensitive Personal Information (“SPI”) under the CPRA, for example, financial account information. While we collect information that qualifies as SPI, the CPRA does not treat this information as sensitive because we collect it for our legitimate business interest in providing the service and we do not collect or us it to infer characteristics about a person.

We will not sell the Personal Information, including any SPI, we collect or share it with third parties for cross-context behavioral advertising.

Your Rights as a California Resident

Right to Disclosure of Information: You have the right to request that we disclose certain information regarding our practices with respect to Personal Information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:

1. The categories of Personal Information we have collected about you in the last 12 months.
2. The categories of sources for the Personal Information we have collected about you in the last 12 months.
3. Our business or commercial purpose for collecting that Personal Information.
4. The categories of third parties with whom we share that Personal Information.
5. The specific pieces of Personal Information we collected about you.
6. If we disclosed your Personal Information to a third party for a business purpose, a list of the Personal Information types that each category of recipient received.

Right to Delete Personal Information: You have the right to request that we delete your Personal Information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your Personal Information, we will do so unless otherwise authorized by law.

Right to Correct Your Personal Information: If you find that we maintain inaccurate Personal Information, you have the right to request that we correct such inaccuracy.

Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes which would require us to offer consumers the right to limit under the California law.

Right to Out of the Sale or Sharing of Your Personal Information: As noted above, we will not sell the Personal Information we collect or share it with third parties for cross-context behavioral advertising.

Right to Non-Discrimination: You have the right not to be discriminated against for the exercise of your California privacy rights described above.

Your Rights Under California’s Shine the Light Act

We do not disclose personal information to third parties for their direct marketing purposes.

How to Exercise These Rights

If you wish to submit a request to exercise one or more of the rights listed above or if you have questions or concerns with respect to this Consumer Privacy Statement, please submit your request or contact us using the information provided below in Section 14 (Contact Us About this Consumer Privacy Statement).

Please include your question or concerns in your letter to us, including the Pitney Bowes brands, Sites, products, and services relevant to your question or concern.

We will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt.

In order to protect your privacy and the security of your information, we verify consumer requests by requesting identification documents and other documentation necessary to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

Authorized Agents

If you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an authorized agent. In addition, we may require the individual on whose behalf you are making the request to verify their own identity or your permission to submit the request.

11.2 Additional Privacy Disclosure for Other State Residents

This section provides additional details regarding the Personal Information that we collect or process about Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia residents, and describes your rights pursuant to the applicable law.

Your Rights

Subject to certain limitations and exceptions, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia each provide (now or in the future) their residents with the following rights regarding their Personal Information:

1. Right of Access: You have the right to confirm whether we process your Personal Information and request to access to such Personal Information.
2. Right to Deletion: You have the right to request that we delete Personal Information we have collected about you.
3. Right to Data Portability: You have the right to request that we provide you with your Personal Information in a portable format.
4. Right to Correction: You have the right to correct inaccuracies in your Personal Information, considering the information’s nature processing purpose (excluding Iowa and Utah).
5. The Right to Opt Out. You have the right to opt out of (a) targeted advertising, (b) the sale of your Personal Information, and (c) profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

At this time, we do not process your Personal Information for purposes of targeted advertising or profiling in furtherance of decisions that produce legally or similarly significant effects concerning a consumer, and therefore, such opt-out rights are not available.

How to Exercise These Rights

You may submit a verifiable consumer request to us for disclosure or deletion of Personal Information by submitting your request to the contact provided in Section 14 (Contact Us About this Consumer Privacy Statement).

In order to protect your privacy and the security of your information, we verify consumer requests by requesting identification documents and other documentation necessary to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

When required, we will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt, unless it is reasonably necessary to extend the response time.

In the event that you are not satisfied with the outcome of your request to exercise one of your rights above, you may appeal our decision by submitting your request to the contact provided in Section 14 below. If additional information is needed for your appeal, we may request you to provide additional information.

If you have questions or concerns with respect to our Privacy Policy, please contact us at the information provided in Section 14 (Contact Us About this Consumer Privacy Statement) below. Please include your name, address, and phone number or email in all communications and state clearly the nature of your request.

Authorized Agents in Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia

If you want to make a request as an authorized agent on behalf of a Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an authorized agent. In addition, we may require the individual on whose behalf you are making the request to verify their own identity or your permission to submit the request.

12. Use of Sites by Minors

Pitney Bowes does not direct its Sites to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from minors. If we become aware of such processing, we will take steps to stop it and to delete such Personal Information. If you believe we mistakenly or unintentionally collected any information from a child, please notify us by using the contact information provided in Section 14 (Contact Us About this Consumer Privacy Statement) below.