When the current Mail Services Manager joined the University of Hartford in Connecticut, it became clear that the mail center needed modernization. The university turned to Pitney Bowes to address their mail center challenges, and other operational needs outside of the mail center.
University of Hartford faced growing frustrations from students, staff, and administrators due to inefficient mail center operations:
• Overcrowded mailroom from unclaimed packages
• Limited pick-up hours and IT frustrated students and staff
• Manual workflows delayed processing
• No centralized outbound shipping led to budget blind spots
Adopting Pitney Bowes Shipping 360® streamlined operations and reduced congestion by:
• A centralized platform for tracking, shipping, and analytics
• Smart lockers enabled 24/7, contactless package pickup
• Multi-carrier rate shopping helped lower shipping costs
• Extended locker use for secure IT asset distribution
• Get detailed shipping statements with full visibility into campus mailing and shipping expenses
• Access Pitney Bowes discounts of up to 90% compared to retail carrier rates††
• Save thousands annually, by making smarter shipping decisions through carrier rate shopping
• Maintain full chain of custody from arrival to pickup with real-time tracking
• Use mobile devices with PitneyTrack® Inbound to scan and load packages on the go
• Process and assign packages directly at locker banks, eliminating return trips to the mail center
• Real-time dashboards for mail, shipping, receiving, and lockers
• Track trends and optimize lockers, postage, and other usages
• Department-level accounting and reporting
• Data-driven decisions to boost campus efficiency and cost savings
• Outdoor Smart Lockers provide secure, self-service package pickup anytime, even after the mail center is closed
• Automatic mobile notifications keep recipients informed, reducing ‘where’s my package’ calls
• IT teams also use the smart locker banks to conveniently and securely distribute laptops and critical equipment
By modernizing its mail center with the Pitney Bowes Shipping 360 platform, the University of Hartford transformed every aspect of campus shipping and receiving. Its mail center is now faster, smarter, and more efficient—processing 60,000+ packages a year with full tracking, 24/7 locker access, and improved experiences for students, staff, and IT.
††FedEx shipping discounts are off standard list rates and cannot be combined with other offers or discounts. Discounts are exclusive of any FedEx surcharges, premiums, minimums, accessorial charges, or special handling fees. Eligible services and discounts are subject to change. See the applicable FedEx Service Guide for terms and conditions of service offers and money-back guarantee programs.