This MLB team, like many of our professional sports clients, was tasked with managing complex logistics across two major locations: their regular season stadium and their spring training facility. With over 50,000 packages moving through their system annually, managing gear, tickets, sponsorship materials, and fan mail presented a major operational challenge.
Coordinating incoming deliveries for a professional sports team isn't just about mail; it's about timing, accuracy, and speed. From bats and uniforms to promotional items and fan letters, every item must be tracked and delivered precisely where it needs to be. The team struggled with:
• High package volume across two locations
• Manual tracking and inefficient systems
• Delays in delivery to the right recipient
The Solution
Staff scan packages using
mobile handheld devices
Real-time tracking data
available from anywhere
Streamlined visibility across
ballpark and spring training sites
Plus, switched from traditional
stamps to postage meters saving
time and money
"I'm saving a couple of minutes on every package. Multiply that by 50,000 packages, and it's very significant."
By implementing Pitney Bowes solutions, the team significantly improved their mail center operations. Staff now save valuable time by eliminating manual tracking and unnecessary trips between systems, leading to faster and more accurate deliveries across both facilities. Mailing costs have been reduced thanks to digital postage and detailed expense reporting, while mobile access to real-time tracking has enhanced visibility and control. Most importantly, the scalable system ensures the team is well-equipped to handle growing demands in the future.
“We’ve drastically reduced the time spent moving between systems and tracking packages manually. I’m able to handle hundreds of items quickly, and the ease of having everything in one system makes the entire process smoother.”