Tag: size fit

Trunk time. It’s a term we coined back in 2003 to call attention to how long consumers tend to wait before returning an online purchase, often because of the perceived inconvenience of having to travel to a returns drop-off location.

56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.

The (ahem) expansive popularity of athleisure drives lower return rates

The unexpected (and profit-driving) side effect of elastic waistbands on return rates