Tag: pickup dropoff

Blog posts tagged with "pickup dropoff"
No box, no label, no problem
Two-thirds of consumers are willing to drive farther to drop off an online return if it will get them an instant refund.
06/07/2024
Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
01/26/2024
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
3m read01/25/2024
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
3m read12/20/2023
Over the river and through the woods to drop off pants and shirts
70% percent of online retailers offer returns drop-off and the average US consumer is willing to go 8.7 miles for it—but retailers should consider shoppers’ total travel distance.
08/02/2023
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
08/02/2023
Your customers’ growing procrastination is costing you
Trunk time. It’s a term we coined back in 2003 to call attention to how long consumers tend to wait before returning an online purchase, often because of the perceived inconvenience of having to travel to a returns drop-off location.
01/12/2023
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
5m read06/15/2022
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
7m read05/12/2022
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read04/12/2022
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
2m read02/21/2022
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
8m read01/21/2022
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
5m read02/24/2021
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
8m read01/15/2021
Porch piracy is a problem. Or so I’ve heard.
7 in 10 say that it’s a problem that needs to be solved ASAP. 1 in 5 have actually experienced it.
3m read12/15/2020
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
4m read11/15/2020