Tag: CX day
Blog posts tagged with "CX day"
How any organization can show value early and often to its clients
It doesn’t matter what role or job function you have – or where in the world your clients are — you must start with their definition of value, so you can deliver it to them from Day 1
Fundamental to ongoing business success: Earning and building trust
On the heels of our transformation into shipping and ecommerce logistics, ensuring we have the trust of our clients is key to our next chapter.
Exceeding CX expectations through data and humanity
It doesn’t matter what role or job function you have — when it comes to CX it’s about understanding the client, anticipating their needs, and then going the extra mile and, simply put, delighting them.
Customer Experience: A critical factor for achieving success
Customer experience has been an important topic at Graph Expo 2016. At the Xplor event, sponsored by Pitney Bowes, Matt Swain of InfoTrends moderated a panel focused on the importance of delivering exceptional customer service by understanding customer expectations.
Ongoing innovation and learning leads to satisfying client outcomes
Creating great outcomes require sophisticated craftsmanship & innovation. Expertise in tech, APIs, IoT, and advanced analytics are all important parts of the equation.