Innovation Means Putting Clients at the Center

LUMA Institute’s CEO, Chris Pacione, took to the virtual stage with Ruth Frank (VP, Experience Design) to tell the story of collaboration and change at Design Thinking Virtual Experience 2020.
Corporate Staff Writer Pitney Bowes
08/20/2021 Customer Experience

Elevating customer experience (CX) requires lots of things: adding new skills and tools, getting organizational buy-in, and achieving broad culture change through a soup-to-nuts CX program. That’s a tall order, which is where seeking help from outside experts like LUMA Institute can come in. The partnership forged between LUMA and Pitney Bowes over the past several years has led to new ways of solving problems and achieving measurable outcomes for clients and Pitney Bowes teams alike (not to mention a few awards) through the successful scaling of design thinking.

Partnership is a powerful force.

LUMA Institute’s CEO, Chris Pacione, took to the virtual stage with Ruth Frank (VP, Experience Design) to tell the story of collaboration and change at Design Thinking Virtual Experience 2020. Get the full story and valuable takeaways for any organization looking to up their experience game on LUMA’s blog: Pitney Bowes is elevating customer experience.