"PB Commerce Cloud Not Found" message on the SendPro C, SendPro C Auto

The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.

Products affected: SendPro® C Auto (7H25A), SendPro® C (R7H25C), SendPro® C (2H25, R2H25, 1H25C, R1H25C)

Issue

The device displays the message "PB Commerce Cloud Not Found".

Cause

The device is unable to sync transaction data. Problems with the network connection settings, the physical connections, or a firewall can cause this issue.

Resolution

For information about the connection settings required on your network, contact your IT department.

Select your connection type:

Wired connection
Wireless connection

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings.

UPDATED: 29 December 2023